Workbook Activity 3 Maintaining the Behavioural Bar ‘It’s just the way they are’
p1 #TeamAnchor
Think about those in your team who at times demonstrate poor behaviours: • In the way they communicate • Their time keeping • Personal standards • A ‘mood hoover’ • Embracing the simplest of new ways of working • In meeting their commitments • Attitude to how they carry out their job on a day-to-day basis Is that OK?
p2
Do you ever use “It’s just the way they are” as an excuse for not tackling poor behaviours? What is the negative impact of this way of leading: • on you? • the rest of your team? • service levels?
What do you need to do, or what support do you need to move away from this?
p3
Values-based behavioural conversations
Consider the conversations we’ve had today, acknowledging that it’s not ok to say, ‘it’s just the way they are’ , your increased knowledge over the past few sessions of the value-based behaviours including today and discuss: How you could now approach a conversation with a colleague who isn’t displaying a value-based behaviour?
What might your conversation starters be?
p4
Trust Equation
Credibility (C) Do you believe this person when they speak?
Reliability (R) Does this person deliver on what is promised?
C + R + I SO
Intimacy (I) If you are in trouble, would you go to see this person?
Self Orientation (SO) What is your focus? Is it the team or you?
From your biggest opportunity for improvement options, what one key thing are you going to go away and work on to improve your trust equation? How do you plan to do this?
p5
Key Learnings Make your notes below, be ready to share your commitments with your team , these will be referred to at the next session and or at your next one-to-one meeting, make sure you have them to hand for future discussions.
Your key learning from the session
What will you commit to doing differently as a result of todays’ discussions?
Who will you share your progress with?
p6
A place for your thoughts and things to remember…..
p7
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