ARTICLE Stephen Long
Procurer meets Producer
We have continued to work with Procurers, Producers, other bodies (Eat Well Tas, Government House for example) to progress this initiative. A review meeting from the original Huon based Procurer meets Producer session has been held and we are following up on opportunities gained from the participation of Government House. There will be further opportunities available over the remainder of the year and we will advise when, where and how these will occur as they are finalised. In the meantime if you wish to speak to someone about this please call: Peter Handy phone: 0404 031 004 or email: peter@tha.asn.au
THA Great Customer Experience program (GCE)
The Government has funded the GCE program for another four years and given us the task of getting 2,000 venues through the program in that time – a challenge we relish!! Stephen Long has now transitioned from his position as Manager Industry Skills and Workforce Development to Manager Great Customer Experience Program, a dedicated position to manage the increasing Program and the associated reporting to Government that comes along with increased funding. The Government wants to make sure that we meet the following outcomes:
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Promotion of excellent customer experiences to Tasmanian tourism and hospitality businesses Greater awareness of the importance and benefits of quality customer experiences
Participants satisfied with delivery of the program Continued refinement and development of the program Alignment of goals with the Visitor Engagement Strategy
Support for the delivery of T21 outcomes
Options for program delivery available across all regions in Tasmania Alignment of the GCE with Skills Tasmania work programs
Research on training requirements and methods exchanged between the THA and Skills Tasmania Participants continue to deliver improved standards of customer experience post completion
So there is much to do and contractors will be very busy but that’s what we want, so if you haven’t been contacted and want to participate, and more than 600 venues have so far, and we have another 532 waiting for contractor time to be freed up, then let me know: Stephen Long: Phone: 0439 100 290 or Email: stephen@tha.asn.au As well, we are about to reinvest in about 130 of our completed venues who were allocated a THA Great Customer Experience “Seal of Approval” in 2016, and we will be confirming their as continuing delivery of, and improvement in, the Customer Experience in their venues. Check the THA website https://tha.asn.au/ for more information.
12 enquiries@tha.asn.au 03 6220 7300
Hospitality Review
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