Session structure 4. The root cause
Session aim The aim is to look beyond somebody’s behaviour to consider the root cause
MINS 15
Activity and delivery instructions What’s behind somebody’s behaviour?
Supporting tools Workbook If virtual meeting – setup break out rooms of 2/3 people If face-to-face break out into different areas of the room in 2/3s
State: Behaviour is how someone acts. It’s what a person does to make something happen, to make something change or to keep things the same. Behaviour is a response to things that are happening: • internally - thoughts and feelings • externally - the environment, including other people. Observing behaviour is the easy part. It is understanding why someone does what they do that is much more complicated and there’s usually a reason when you see a change in behaviour. Activity – groups of 2/3 (8 mins) Ask colleagues in their groups to discuss the following and note their responses in the workbook on P6
• What factors can affect an individual’s behaviour? • What would you do/consider get to the root cause?
Regroup and ask (7 mins) Each group to share their thoughts Acknowledge their thoughts and fill any gaps with the following (not exhaustive): What factors can affect behaviour? • physical factors - age, health, illness, pain, influence of a substance or medication • personal and emotional factors - personality, beliefs, expectations, emotions, mental health • life experiences - family, culture, friends, life events • what the person needs and wants
p6
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