Session structure 4. The root cause continued...
Session aim The aim is to look beyond somebody’s behaviour to consider the root cause
MINS 15
Activity and delivery instructions What would you do to understand to the root cause of someone’s behaviour? • check in with them to ensure your understanding of where they are at/what’s happening for them right now • listen to understand (this link will take you to a resource ‘Active listening and it’s importance in the workplace’ to support you with facilitation) • reassure them that you are there to support them • empower the person and share decision making (take a coaching approach) (this link will take you to a resource ‘GROW hints and tips, to support you with facilitation. This coaching model supports discussions that empowers others to come to a decision/solution • explore if there is anything practical you can do to help Add: working collaboratively with the person to try and identify what’s driving their behaviour is the most important thing to do. Depending on the root cause, identify resources available to support them, for example encourage them to visit the Being Well website – anchorbeingwell. co.uk, using the Colleague Assistance Line Remember if you see a change in behaviour there is usually a reason for this, get to the root cause first.
Supporting tools Workbook If virtual meeting – setup break out rooms of 2/3 people If face-to-face break out into different areas of the room in 2/3s
p7
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