Session structure 3. Customer Experience continued…
Session aim To consider how values and behaviours impact our reputation internally and externally and colleagues’ contribution to this
Bringing your best self to work State: Bringing your best self to work is about: • Being accountable for our behaviours and the impact we have on others • Being respectful of those around us in everything we do • B eing brave and courageous when embracing new ways of working and supporting those around us who are feeling less comfortable • B eing courageous, making mistakes and understanding there are lessons to learn So our behaviours are all about bringing our best self to work, every day and being aware when we’re not. State: We’re not born with experience and more and more great leaders are recognising that values-based behaviours create the ‘right’ culture. Trust exists in interpersonal relationships, and humans have a natural instinct to judge trustworthiness on others actions, how they behave – Trust is needed for people to work well together. Therefore, organisations are now looking for candidates that demonstrate a set behaviour as the priority over their experience. I’d like to share this Simon Sinek (does short sharp videos, make sense – motivational) video with you, it’s an example from The Navy Seals, and it brings to life the point about experience over behaviours. Play – Simon Sinek video 2 mins 18 sec (WARN LANGUAGE – sense check) hope it doesn’t offend Press Ctrl & click on the link, this will take you to the video to play A great example of why our behaviour framework can deliver success – would you agree? After they’ve watched the video, ask for their thoughts.
Supporting tools Video link - The Most Toxic Person In The Workplace – by Simon Sinek - Bing video
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