Session structure 2. Accepting poor behaviour
Session aim To consider the impact of lowering the behavioural bar
MINS 20
Activity and delivery instructions ‘It’s just the way they are’ State: I have a bad habit - we all have at least one if we’re honest… • Our behaviours, good and bad, when practiced over time become habitual – they become the norm • Our behaviours are what we come to be known for. They shape what people think of us, our reputation, our personal brand • Ultimately, in work our behaviours create and shape the environment around us Facilitator note: share own bad habit (to substitute below example) I sometimes interrupt people when they are speaking I have developed this over 25 plus years (that’s a well-developed habit!) State: Interrupting people does not demonstrate positive behaviours. I know I do it, I’m self-aware of it, I have no bad intentions when I’m doing it. Ask If my colleague was to say “It’s just the way they are” … …does this make it ok? Look for – No Ask: What could be the perception of me? Look for: rude, dismissive, controlling, bossy, unprofessional (not exhaustive) Ask: What impact can this have on others in my team or my residents/ customers? Look for: switch people off, people with good ideas but with a quieter voice don’t feel heard, could even be intimidated (not exhaustive) State: the perception others have of me is their reality – therefore it IS the reality. So why do I do it? I think out loud, I’m expressive, I love a creative conversation, I like things to move at pace, if I don’t say it, I forget. State: these reasons still don’t make it OK
Supporting tools Open discussion
p4
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