A warm welcome to
1
Our inclusive fees provide peace of mind that there are no hidden charges. Our freshly cooked and high-quality menus, hairdressing and laundry services are included in our weekly fees*, in addition to excellent individually tailored care, luxurious facilities and an overall five-star experience for our residents. There is more information on Page 13 and our team will be happy to discuss our fees in more detail with you.
*Our inclusive fees include most services. Our care home will be able to provide further information.
2
Putting you at the heart of everything we do Hazel End care home is a contemporary residential care home, set in luxurious and comfortable surroundings and benefiting from private landscaped gardens. Our home is close to Bishop’s Stortford Golf Club and other green spaces and local amenities.
We are within a short distance of the centre of historical market town Bishop’s Stortford and ideally located for surrounding villages. Our home offers first class residential and dementia care for up to 66 residents. Hazel End has an established colleague team, many of whom have worked here for a number of years. This has resulted in great working relationships so there is a family feel throughout, which benefits our residents. The passion and dedication of our staff are palpable in every interaction they have. We have more than 60 years of experience of providing housing, care and support to more than 65,000 people. We are an established and trusted provider with more than 120 care homes throughout England. As a not-for-profit organisation and a registered charity, we can reinvest fully in the quality of our services. We are committed to the care and happiness of residents and aim to support them in continuing to enjoy their lives; doing all the things they love.
3
Relax with everything you need on hand Hazel End offers a warm, safe and friendly environment, with facilities to make you feel at home in our care. Dedicated carers are recruited and trained to ensure care and support that is tailored to each resident’s needs. They have also been specially selected for their personal qualities, such as being instinctively warm with a natural desire to help others – taking the time to have a friendly chat, reminisce or share a joke. Our carers will ensure that you continue to enjoy maximum independence as well as 24-hour peace of mind, knowing that all the help and assistance you might need is always at hand.
4
Your lifestyle, your choices
Being interested in what is going on and taking part in fun activities is a vital part of life. We organise activities which are designed to reflect the wishes and interests of residents. We offer a stimulating range of cultural events, arts, crafts, games, coffee mornings and social evenings, as well as one-to-one activities and encourage residents to take part as much or as little as they wish. Our Zest Wellbeing programme provides gentle exercise for all abilities for health and enjoyment. Because each of us is unique we encourage you to choose how your care is planned and delivered. Working very closely with residents and their families we build a personal picture of each resident’s needs. Little things can make a big difference, so we always strive to understand the important details. We call it person-centred care because it’s built around you or your loved one and their preferences. It’s there to help you settle into your new home with ease, with regular reviews to ensure we deliver the care that you need.
5
A personal approach to dementia care It’s important to create engaging environments, where residents can live comfortably and feel supported to maintain independence. People can become confused in their environment, so it’s a good idea to make everything is easily recognisable. The layout and design of Hazel End is based on best practice guidance. We focus on creating a homely atmosphere, to promote feelings of safety and familiarity, as well as engaging themed areas that encourage nostalgia and reminiscence. We encourage residents to create a ‘home-from-home’ atmosphere in their bedrooms, by bringing their personal belongings into the home.
Being able to access outdoor space is important, as it provides the opportunity for exercise and fresh air, relieves tension and anxiety and offers personal space for reflection and privacy. Being outside stimulates the production of vitamin D, helping to maintain healthy muscles and bones. It also offers stimulation in the form of different colours, textures and natural smells and sounds. Spending time outside in a garden has been shown to positively affect a persons’ emotions and to improve their sense of wellbeing. We have a large secure balcony for our residents to enjoy. We provide high quality support for our residents through personally tailored care. All care colleagues are trained and supported to ensure residents feel valued and able to live life to the full. Ever ready to offer support to family and friends via access to information and advice, our approach respects the uniqueness of each person rather than focusing on the diagnosis of dementia.
6
“The home always is very caring, both for my mother and myself They are very aware it’s not easy for the family either.”” Hazel End relative carehome.co.uk quote We are committed to providing ongoing training in all areas of dementia care to members of the care home team. Anchor provides in-depth training on a range of topics, including dementia care, to ensure we are following best practice guidance at all times. Qualified support Our colleagues are carefully recruited and trained to ensure that warmth and understanding are at the heart of everything they do. Our carers use conversation and active listening to understand your holistic needs and desires. We are able to facilitate and create independence within personal limitations, empowering residents to take control of their life decisions.
7
Living life to the full
Maintaining close bonds We know how important it is to maintain close bonds with the people in your life. At Hazel End, visitors are always welcome at any time. We also encourage links with the wider community and regularly hold events in the home by inviting local groups to come and visit.
Our home is designed to make you feel at home in our care. Quiet areas and spacious en-suite rooms also ensure peace and privacy when you want it. A hair and beauty salon, coffee area, lounges and quiet spaces are all at hand. On warm days take a stroll in the landscaped gardens and enjoy the peaceful setting. Or simply enjoy a break at one of the outdoor seating areas. Hazel End is close to local shops, places of worship and other amenities. You can make your life at Hazel End a hive of activity or as gentle as you wish, with social events in the home and the community arranged together with residents.
8
Making the most of meal times At Hazel End, we make the most of mealtimes. Anchor has won national recognition for the quality of its food and catering service. Each floor of our home has a dining room, so you don’t have far to go to enjoy each mealtime. All our menus offer wholesome and nutritionally balanced food, which is prepared on site, with different choices every day. We’ll get to know your likes and dislikes and cater for any special dietary requirements, so that you can enjoy all the meals we serve. Our menus are fresh, appetising and served with a smile. We are committed to making mealtimes a sociable and pleasurable part of each day.
9
“After these initial few weeks, Mum seems to have settled into a happy, safe place. She’s making friends and interacting well with staff all of whom have been welcoming and helpful. It’s lovely to see Mum smile again.” Hazel End relative carehome.co.uk quote
10
Care in comfort Hazel End is purpose-built with care in mind and offers a wide range of features and facilities designed with the very latest technology. This is complimented by high quality interior design: 66 large bedroom suites, with private wet room facilities A dining room on each floor, offering
varied daily menu choices Tea room and bar area to support social interaction
Impressive and secure balcony, which enables our residents to enjoy views of the local area Hair and beauty salon Beautiful landscaped gardens, with outdoor seating areas Some ground floor rooms with garden access
Local Area Hazel End is centrally located in the historic town of Bishop’s Stortford. We benefit from having local amenities on our doorstep, including: Ideally located with good transport links to nearby villages A supermarket, shops and places to drink and dine are within a short distance Princess Alexandra Hospital is within 9 miles London Stansted Airport and National Trust Hatfield Forest are close by
11
Care home fees Care home fees in England can vary substantially from provider to provider and from location to location. Understanding care home funding and accessing the right type of funding assistance can seem like a daunting task. It is usual for residents in care homes to contribute to the cost of their own care. Some people have the resources to pay for their care in full, whilst others will make means-tested contributions. The government sets national limits to determine eligibility for funding assistance. The current threshold for self-funding (paying the full cost of your own care) is £23,250. Individuals with assets, including property and savings of £23,250 or above are currently expected to fully fund their own care. This threshold can be subject to change, so it is always advisable to check the figures when choosing a care home.
12
Paying for your own care Those who are able to pay for their own care can contact care homes directly. Once a preferred care home has been identified, the care provider will conduct a needs-based assessment.
How much is a weekly private fee?
At Hazel End, our weekly private inclusive fees are from £1,797. Our fees will vary depending on the duration of stay, care services required and other factors. We can provide you more information on fees and how they are charged. What is included in my weekly fee? At Hazel End, our weekly inclusive fees include: • Cost of personal care • Accommodation • Utilities e.g., heating and light • All residents food and drink – our home cooked meals, snacks and drinks • An alcoholic beverage with meals • Laundry undertaken on the premises (except articles which need dry cleaning) • Free Wi-Fi for residents in individual rooms, throughout communal areas and our gardens • Television licence, for your use of digital television in your room • Chiropody • Communal newspapers and magazines • Weekly wash and set and a hair cut every six weeks with our in house hairdresser The following extra items and services are not covered by the weekly fees; however, we can arrange for them to be provided (at an additional cost): • Personal purchases such as stationery, confectionery, toiletries etc. • Clothing, shoes and slippers • Dry cleaning • An upfront cost for a landline telephone, including the cost for the phone and then an ongoing fee (if required).
13
In the absence of free provision by the NHS, the following may also be provided, and shall be charged in addition to the weekly fees: • Optometry • Dentistry • Physiotherapy • Other privately arranged healthcare • Care staff accompaniment to regular medical appointments (except in emergencies) No upfront deposit is required at Hazel End to secure a room. If you are approaching a number of care home providers, it is often good to ask if they require a deposit.
14
Requesting funding assistance
Care home top-up fees If a person is Local Authority funded (council funded) a third-party top-up fee may be charged. This is a weekly cost covered by a third party, typically a family member.
For those who think they may be eligible for care home funding support or require support with this, the first step is to speak to your local Social Services department or your GP. An assessment of your needs will be undertaken and, if it is determined that you require residential care, a financial assessment will be completed by Social Services. The financial assessment will consider your income (including pensions and benefits) and capital such as savings, property and investments. All this information will then be used to decide how much you can afford to pay towards care home fees, how much the council will contribute and suggest the most suitable care homes for you to consider.
15
A 1
Directions from the M11 • At Junction 8, take the A120 exit to Stansted Airport/Colchester/Bishop’s Stortford • At Birchanger Green Roundabout, take the 5th exit onto the A120 • At the roundabout, take the 2nd exit and stay on the A120 • At the next roundabout, take the 1st exit onto Stansted Road/B1383 • Turn right onto Michaels Road/B1004 • At the roundabout, take the 2nd exit onto Morbury Avenue • Turn left onto Kitchener Road
Bishop’s Stortford
We understand that looking for care may not be easy. Our friendly team are here to help and answer any questions you may have. Visit www.anchor.org.uk/HazelEnd Or call us on 01279 925 388 Hazel End care home St Michaels Hurst, Kitchener Road, Bishop’s Stortford, Hertfordshire, CM23 1EN
Rated April 2022
16
Anchor Hanover Group is a charitable housing association with registered society No 7843. Registered Provider No. LH4095. Registered office: Anchor Hanover Group, 2 Godwin Street, Bradford, BD1 2ST
Page 1 Page 2 Page 3 Page 4 Page 5 Page 6 Page 7 Page 8 Page 9 Page 10 Page 11 Page 12 Page 13 Page 14 Page 15 Page 16Made with FlippingBook - PDF hosting