West Hall Brochure

West Hall, West Byfleet

A warm welcome

We are very proud of the five-star accommodation and care that West Hall offers. Our Manor House and lodges are set in extensive grounds within the Surrey Green Belt. Our accommodation standards and features are superior in so many ways but, most importantly, I believe we have built a team to deliver a very special and unique standard of person-centred care and support to anyone who makes West Hall their home of choice. We also know only too well how difficult and emotional the decisions are for everyone when considering a move to a new home. The Team at West Hall 01932 338 000

West Hall, West Byfleet

West Hall care home is set in stunning surroundings, expansive landscaped gardens, and benefits from uplifting views. Our listed Manor House has been refurbished and boasts a wide range of facilities, such as a hair and beauty salon, library, quiet room and both a bistro and private dining facility. Situated in the beautiful backdrop of the Surrey green belt, West Hall residential care home is meticulously finished to the highest standard. There are three residences: Oak, Maple and Birch. Each residence has 39 bedrooms arranged over three floors; every floor has its own cosy lounge with a separate dining area. Each residence provides a safe and secure environment with care always on hand. At Anchor, we have a long history of caring for older people and we put our residents at the heart of everything we do. In times of uncertainty, Anchor is a care provider you can depend on. We are proudly not-for-profit with more than 60 years of experience. West Hall is the result of this approach, carefully conceived with all our experience and passion, to meet the needs and expectations of the next

generation of older people. Accommodation West Hall offers a wide range of features and facilities including:

• Our listed Manor House has been refurbished and boasts a wide range of facilities, such as a hair and beauty salon, library, sensory room and both a bistro and private dining facility • Our three sedum-roofed residential buildings are surrounded by nature and offer a truly unique living environment. Named Oak Lodge, Maple Lodge and Birch Lodge, each of our luxurious residences is managed and run by their own teams offering unique services for a range of needs

• Our on-site shop provides all the essential daily items that our residents might require including the daily paper, sweets and essential toiletries • Hair and beauty salon with lovely views of our grounds • Accessible spa baths • Personal laundry facilities in every residential building • Library and sensory room.

West Hall, West Byfleet

Activities, interests and ability are discussed on admission and an agreed plan ensures that these requests are fulfilled. Suggestions for activities also shape the planning process. We know how important it is to maintain close bonds with the people in your life. At West Hall, visitors are welcome, and we will support you to keep in regular contact with loved ones via video call and other methods. We also encourage links with the wider community and regularly hold events in the home, by inviting local community Because each of us is unique, we encourage our residents to choose how their care is planned and delivered at West Hall. We work closely with residents and families to build a personal picture of your needs. Little things can make a big difference, so we always strive to understand what is important. We call it person-centred care because it is built around the individual with the help of their loved ones. Dedicated colleagues ensure care, support and understanding tailored to our resident’s exact needs. They will ensure they continue to enjoy maximum independence and 24-hour peace of mind, knowing that help and assistance is always at hand. groups to visit. Wellness All care colleagues employed by Anchor are given ongoing training and are encouraged to complete NVQ qualifications and a range of in- house courses to ensure the best possible care. We provide high quality support for our residents through personally tailored care. All of our colleagues are trained and supported by Anchor’s dedicated dementia team to ensure residents feel valued and able to live life as they wish.

Local Area West Hall is located in the Surrey greenbelt with the high streets of Weybridge, Cobham and West Byfleet just a short bus ride away. There are also excellent local rail links into the heart of London. West Hall also has its own transport so that our residents can go shopping or out to visit local attractions such as the beautiful RHS Gardens at Wisley, Painshill Park, Brooklands Museum and many more. Dining Experience At West Hall we make the most of mealtimes. Anchor has won national recognition for the quality of its food and catering service. All our menus recognise seasonality and locality. West Hall offers freshly cooked wholesome and nutritionally balanced food with a different choice every day. We get to know our resident’s likes and dislikes and cater for any special dietary requirements. West Hall’s food promise ensures all our menus are fresh, appetising and served with a smile. Our Oak, Maple and Birch residences each have communal dining rooms, where meals are served. In addition, the bedrooms have a small dining area if people prefer to dine in their rooms. The bistro in the Manor House is a delightful dining experience for everyone, ideal for get-togethers with other residents and guests. For bespoke dining, the private Redwood Suite is a lovely, intimate dining room available for use for birthday parties and family celebrations. Anchor Active With social events in the home and the community arranged in collaboration with residents, you can make life at West Hall a hive of activity or as gentle as you wish.

West Hall, West Byfleet

Peace Of Mind With Anchor Anchor provides housing, care and support for over 65,000 older people across England. For more than 60 years, we have built a reputation based on experience and the values of a not-for-profit organisation, making us an established and trusted provider with over 120 care homes throughout England. 24-hour peace of mind

What kind of care do I need? West Hall offers the following types of care for older people depending on the home: • Residential care • Dementia care and other mental health needs • Respite care (short stay). All our homes offer 24-hour personal and practical support - such as help with dressing and bathing.

All our residential homes offer a warm, safe and friendly environment with facilities to make you feel at home in our care. They are spacious, well maintained and can even welcome some pets (at the Home Manager’s discretion). You can expect comfortable, self-contained rooms, most with en suite facilities. The buildings, colleagues and policies that govern our work all meet levels of quality that are amongst the highest in the country and all of our homes are regulated by the Care Quality Commission (CQC). To reinforce our own high standards, we have our own internal audit programme that monitors the quality of service offered to residents, as well as ensuring each home is safe and secure.

“The facility was clean, well-maintained and had a very comfortable feel throughout its numerous rooms. Organised activities were well attended and very interesting. Overall, I highly recommend West Hall to anyone who has a need for residential care, not only for respite, but for those people needing full-time care as well.” West Hall resident quote

West Hall, West Byfleet

Living with Dementia We understand the difference that high-quality person-centred dementia care can make to the quality of life of somebody living with dementia. We recognise that a person with dementia is, first and foremost, a person - unique and with a rich history of experiences, abilities, skills, knowledge, preferences, desires and personality. What is dementia? Dementia is caused when the brain is damaged by diseases, such as Alzheimer’s disease or a series of strokes. Alzheimer’s disease is the most common cause of dementia, but not the only one. A person living with dementia may experience memory loss and difficulties with thinking, problem-solving or language. These symptoms differ from person to person and the experience of living with dementia can be affected by a number of factors. Our approach to dementia care Moving to a care home can seem a daunting step for someone living with dementia. At West Hall, we believe that through compassionate and considered care, we can ensure the move is a positive one – providing an opportunity to meet others, pursue interests, and live life the way you wish. We understand that the care someone receives is fundamental in enabling them to live well with dementia. We take a holistic approach to ensure that our care reflects best practice and learning, from the home environment to the education of colleagues.

Knowing you Before moving to West Hall, we take time to understand the interests, needs, and goals of a person, as well as learning about their background and personality. By knowing who they are and what is important to somebody, we can ensure that we provide-person centred, tailored support, helping someone settle as quickly as possible. We also recognise that people change over time, and so we regularly review how we support individual residents, including them and their loved ones in the care we provide. Support for loved ones We know that the transition into a care setting affects more than just one person, and that it can be a difficult experience for the whole family. At West Hall, we have a track record of forming close and supportive relationships with the friends and family of residents living with us. We take time to provide support with any emotional and practical help they need. We encourage family and friends to be involved in the ongoing care planning for their loved one and encourage them to visit as often as they like or are able to do so.

West Hall, West Byfleet

Our supportive environment Our dementia care is provided in our safe and supportive environment that promotes comfort, independence, and engagement. The layout and design of West Hall is based on best practice guidance, including appropriate signage that is clearly worded and pictorially illustrated. We consider the use of colour contrast to help make our buildings understandable to those with impaired memory and high levels of anxiety. We focus on creating a homely atmosphere, to promote feelings of safety and familiarity, as well as engaging themed areas that encourage nostalgia and reminiscence. We encourage residents to create a ‘home-from-home’ atmosphere in their bedrooms, by bringing their personal belongings into the home. Being able to access outdoor space is important, as it provides the opportunity for exercise and fresh air, relieves tension and anxiety and offers personal space for reflection and privacy. Being outside stimulates the production of vitamin D, helping to maintain healthy muscles and bones. It also offers stimulation in the form of different colours, textures and natural smells and sounds. Spending time outside in a garden has been shown to positively affect a persons’ emotions and to improve their sense of wellbeing. Our extensive private gardens have easy access and pathways you can follow safely.

Compassionate colleagues Our colleagues are carefully recruited and trained to ensure that warmth and understanding are at the heart of everything they do. Our carers use conversation and active listening to understand your holistic needs and desires. We are able to facilitate and create independence within personal limitations, empowering residents to take control of their life decisions. We are committed to providing ongoing training in all areas of dementia care to members of the care home team. Anchor provides in-depth training on a range of dementia topics to ensure we are following best practice guidance at all times. We equip colleagues with knowledge on a range of approaches to dementia care, enabling them to be confident and knowledgeable in supporting people with differing needs. West Hall prides itself on having higher than average colleague to resident ratios and regularly reviews the dependency levels within the home. This is particularly beneficial for our residents living with dementia, as it means (where possible) they have the same carers supporting them every day, enabling the development of strong, meaningful relationships that encourage trust and friendship. West Hall uses Digital Care Planning (DCP) via mobile phones to record care. DCP is quicker for colleagues to complete, and the quality of the information captured provides more robust information to reassure loved ones as well as our regulators. Our use of digital rather than paper care plans enables colleagues to spend more time with our residents. We also use Digital Medication (dMAR) at West Hall to enable real time documentation, accuracy and communication regarding our residents’ medication.

West Hall, West Byfleet

Individual lifestyles Personal choice

We understand that everyone values keeping their independence and we respect privacy and encourage residents to choose how their care is planned and delivered. With this in mind, our staff work with residents and relatives to agree a personal lifestyle plan which helps us to understand the aspects of care that are most important. We value feedback from residents and their relatives and track satisfaction at West Hall every month. Staying active Being interested in what is going on and taking part in fun activities is a vital part of life. We organise activities which are designed to reflect the wishes and interests of residents. We offer a stimulating range of cultural events, arts, crafts, games, coffee mornings and social evenings, as well as one-to-one activities and encourage residents to take part as much or as little as they wish. Our Zest Wellbeing programme provides gentle exercise for all abilities for health and enjoyment. Fees Care home fees can vary depending on a number of factors such as type of care provided and size of room, a member of our friendly management team will happily sit down with you to discuss costs and what is included for your weekly fee. For more information, please see the care home fees section.

West Hall, West Byfleet

Care home fees Care home fees in England can vary substantially from provider to provider and from location to location. Understanding care home funding and accessing the right type of funding assistance can seem like a daunting task. It is usual for residents in care homes to

What is included in my weekly fee? At West Hall, our weekly charge includes: • Cost of personal care • Accommodation • Utilities e.g. heating and light • All resident catering, meals, snacks and drinks • Laundry undertaken on the premises (except articles which need dry cleaning) • Television licence, for your use of digital or satellite television in your room for residents aged 75 and over (residents under age 75 will need to pay an annual charge set by TV Licensing to join the shared TV licence) • Private telephone line rental and calls. We may pass on international call charges. The following extra items and services are not covered by the weekly fees; however, we can arrange for them to be provided (at an additional cost): • Professional hairdressing • Personal copies of newspapers or magazines • Personal purchases such as stationery,

contribute to the cost of their own care. Some people have the resources to pay for their care in full, whilst others will make means-tested contributions. The government sets national limits to determine eligibility for funding assistance. The current threshold for self-funding (paying the full cost of your own care) is £23,250. Individuals with assets, including property and savings of £23,250 or above are currently expected to fully fund their own care. This threshold can be subject to change, so it is always advisable to check the figures when choosing a care home. Paying for your own care Those who are able to pay for their own care can contact care homes directly. Once a preferred care home has been identified, the care provider will conduct a needs-based assessment. How much is a weekly private fee? At West Hall, our weekly private fees are from £1,950. Our fees will vary depending on the type of room and care services required. We can provide you more information on fees and how they are charged.

confectionery, toiletries etc. • Clothing, shoes and slippers • Dry cleaning.

West Hall, West Byfleet

In the absence of free provision by the NHS, the following may also be provided, and shall be charged in addition to the weekly fees: • Chiropody • Optometry • Dentistry • Physiotherapy • Other privately arranged healthcare • Care staff accompaniment to regular medical appointments No upfront deposit is required at West Hall to secure a room. If you are approaching a number of care home providers, it is often good to ask if they require a deposit. Requesting funding assistance For those who think they may be eligible for care home funding support or require support with this, the first step is to speak to your local Social Services department or your GP. An assessment of your needs will be undertaken and, if it is determined that you require residential care, a financial assessment will be completed by Social Services. The financial assessment will take into account your income (including pensions and benefits) and capital such as savings, property and investments. All this information will then be used to decide how much you can afford to pay towards care home fees, how much the council will contribute and suggest the most suitable care homes for you to consider.

Care home top-up fees If a person is Local Authority funded (council funded) a third-party top-up fee may be charged. This is a weekly cost covered by a third party, typically a family member. More information At West Hall, we are happy to support you and we can provide more information on our fees and answer any questions you may have about living with us. For more information on funding assistance, including details of the current capital limits, visit Gov.uk, the Government’s public services information website, or speak to your local Social Services department or GP. Further advice and guidance can also be found on the Disability Rights UK website, including a range of free factsheets covering topics such as how to apply for an assessment from social services, care charging and changing legislation.

Rated June 2019

Anchor Hanover Group is a charitable community benefit society with registered society No 7843. Registered Provider No. LH4095. Registered office: Anchor Hanover Group, 2 Godwin Street, Bradford, BD1 2ST West Hall Off Parvis Road, West Byfleet, KT14 6EY Call us on 01932 338000 or visit www.westhall.org.uk We understand that looking for care may not be easy. Our friendly team are here to help and answer any questions you may have.

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www.anchor.org.uk

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