Session structure 2. Explore encouraging feedback continued...
Session aim To discuss what we might need to do to create an environment that encourages feedback
MINS 20
Activity and delivery instructions • Create a feedback-safe environment (won’t face negative repercussions) • Set clear expectations around feedback (what feedback looks like, where/ when/how) • Make it routine (if it happens routinely, it becomes expected. It integrates into everyday operations and we get better at it) • Use different feedback channels (give colleagues the opportunity to give feedback in a way that they’re most comfortable in different situations) • one-on-one vs 360 feedback • Individual vs group • Face-to-face vs written • Nurture positive and corrective feedback (strike the right balance of positive and corrective feedback) • Power your team with feedback tools (conduct two-way feedback conversations, request 360 feedback, give positive feedback via recognition, and collect feedback via surveys) Ask: • Which ones do you see as ‘quick wins’, ones we can start and do straight away? • Which are more long-term and will require support? • What would that support look like? Facilitator note: make a note of these and agree how and when they will be achieved, who will be involved
Supporting tools
p6
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