Session structure 3. Consider the benefits and challenges of feedback
Session aim To explore the why and practise a feedback model
MINS 40
Activity and delivery instructions Benefits and challenges of feedback
Supporting tools
State: We’ve spoken about changing our mindsets towards feedback and what we can do to start to create an environment that encourages feedback, so thinking about both positive and constructive feedback Activity: Breakout rooms – 5 mins: State: I’d like you to discuss what the benefits would be, what’s in it for you, your colleagues, and residents and make a note of these in your workbooks Regroup and acknowledge their responses , fill any gaps with the list below, sharing thoughts on these amongst the team (not exhaustive): Benefits of positive feedback, look for:
Workbook page 5
We’ve spoken about changing our mindsets towards feedback and what we can do to start and create an environment that encourages feedback, so thinking about both positive and constructive feedback Discuss and make a note of what the benefits would be, what’s in it for you, your colleagues, and customers and make a note of these in your workbooks Benefits of positive feedback Benefits of constructive feedback
• Boosts confidence • Helps motivation • Increases engagement • Improves productiveness
p5
• Shows people you value them • Reinforces positive behaviour • Helps people to understand and develop their skills • Improves customer service Benefits of constructive feedback, look for: • Improves morale • Aids learning • Enhances productivity
• Promotes effective collaboration • Supports improved performance • Transfers ownership of development • Diffuses conflicts before they happen • Increases employee engagement
p7
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