BEST SELF-CONTAINED APARTMENTS OR SUITES*
GUEST ROOM •
Room décor and comfort, conditions of furniture and fittings • Functional ensuite • Clean and functional kitchen facilities, amenities and appliances Menu presentation, innovation, quality and diversity of options • Full breakfast available BEST DELUXE ACCOMMODATION* (5+ STARS) FOOD AND BEVERAGE • This category recognises hotels that have accommodation as a standalone offer or branded as part of the overall hotel as a deluxe experience. Private bathroom facilities, dining and/or bar facilities must be available to guests onsite. To be eligible for this category, the room must reflect a deluxe accommodation product.
This category recognises hotels offering excellence in suite or apartment style accommodation. Nominees in this category must be predominantly (more than 50%) suites or apartments – larger than average, spacious rooms with separate bedroom and living areas with kitchen facilities appropriate to the target market of 4 -5 star accommodation
JUDGING – 100% anonymous site inspection
JUDGING ASSESSMENT CRITERIA
GENERAL FACILITIES •
Design, décor and ambience
• Evidence of support for environmental sustainability • Access to high speed internet • Layout and presentation of reception • Ease and efficiency of reservation and check in process • Concierge services available • Friendly, courteous and well-presented staff • Evidence of training and development • Staff knowledge and efficiency of all hotel offerings • Efficiency of staff and anticipation of guests needs • Telephone technique • Staff knowledge of local area and tourist attractions
JUDGING – 100% anonymous site inspection
JUDGING ASSESSMENT CRITERIA
GENERAL FACILITIES •
APARTMENT/SUITE FACILITIES •
Décor, ambiance and atmosphere – cleanliness and hygiene • Adequate security and safety • Evidence of support for environmental sustainability • Housekeeping and general cleanliness • Dedication to perfection apparent – discreet but effective • Programmes in place for regular guests. For example, rewards, corporate clubs • Recreational facilities – pool, spa, gym etc • Friendly, courteous and well-presented staff • Evidence of training and development • Staff knowledge and efficiency of all hotel offerings • Efficiency of staff and anticipation of guests needs • Telephone technique • Layout and presentation of reception • Ease and efficiency of reservation and check in process
Condition of furniture and fittings
• Variety of kitchen appliances including refrigerator, kettle, toaster, cook top and/or microwave and/or oven • Living area able to include a dining table to accommodate a minimum of 2 people • Provision of adequate amenities including washing detergent, dish cloth etc • Variety of cutlery, crockery and glassware
FOOD AND BEVERAGE •
Food and beverage options available at venue
GUEST ROOM FACILITIES •
Condition of furniture and fittings Ensuite and/or bathroom facilities
•
FOOD AND BEVERAGE •
Menu presentation, innovation, quality and diversity • Satisfactory breakfast arrangement • Dining premises available for lunch and dinner, in-room dining • How food and beverage options complement the accommodation experience
Made with FlippingBook flipbook maker