OUTSTANDING ACHIEVEMENT IN TRAINING* This category recognises venues that have demonstrated a commitment to improving customer service and experiences through employee training
• Beverage experience and offerings (presentation, accuracy, appearance, variety and quality • Diversity and value of menu packages • Professional and outstanding customer service – staff knowledge and professionalism • Relevant training for functions/events staff • Support of RSA practices BEST MARKETED BUSINESS* This category recognises venue excellence regarding the approach taken to market their venue via a number of effective forms of marketing and communication JUDGING – 100% written submission. The judges are looking for innovation, relevance and effectiveness in delivery Evidence and quality of research in the development stage of marketing strategy • Consistency on in-house marketing • Evidence of successful use of media and/or public relations • Success as a result of marketing strategy (i.e. covers, occupancy, revenue growth) • Marketing activity relevant to the size of the operation VEOLIA BEST ENVIROMENTAL & RECYCLING PRACTICE* This category is sponsored and judged by Veolia. In nominating in this category, you agree to allow Veolia representatives into your venue for judging purposes JUDGING ASSESSMENT CRITERIA •
JUDGING – 100% written submission
JUDGING ASSESSMENT CRITERIA
• Contribution to raising the professionalism of the industry • Support of external training programs including RSA/RCG and other industry courses • Assessment of staff competency assessed by management • Retention of staff as a result of initiatives • Evidence of internal training, schedules, training manuals etc • Level of multiskilled staff • Evidence of employee health and safety, including both mental and physical health OUTSTANDING CONTRIBUTION TO YOUR LOCAL COMMUNITY* This category recognises excellence by a venue in a providing a wide range of support to their local community
JUDGING – 100% written submission
JUDGING ASSESSMENT CRITERIA •
Evidence of active participation and support for community groups and activities • Promotion of the hospitality industry to the community • Promotion in community life through the venue • Evidence of financial assistance to the community • Demonstrate profile achieved through community work BEST MEETING AND EVENTS VENUE* This category recognises venues that offer services and facilities which provide for a seamless meeting or event for clients. There is a strong focus on staff, general facilities and food & beverage packages
JUDGING – 100% site inspection
JUDGING ASSESSMENT CRITERIA •
Policies in place within your venue that support environmental best practice
• Quality and quantity of in-house recycling programs • Level of innovation • Communication and training (evidence of staff awareness and training)
JUDGING – 80% Banquet or Events Pack, 20% Anonymous site inspection
JUDGING ASSESSMENT CRITERIA
• Décor, design, cleanliness & hygiene of the venue • Variety of package options including AV & table settings • Quality of inhouse audio and/or audio-visual production (PA system, sound, stage, lighting and dance floor facilities • Possesses adequate crowd control techniques • Description of clientele and/or evidence of market research • Effective promotion of facilities including online presence • Professionalism in marketing practices
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