EXCELLENCE IN INNOVATION, SUSTAINABILITY & ENERGY EFFICENCY PRACTICES*
BEST RETAIL LIQUOR OUTLET* This category recognises an outlet offering a customer focused, well- stocked and well-designed retail liquor space. Innovation and excellence in customer service are held in high regard
JUDGING – 100% written submission
JUDGING ASSESSMENT CRITERIA •
JUDGING – 100% site inspection
Describe your innovation and how it aligns with the strategy of your venue • Key elements of the initiative, its goals, and objectives • Methods used to formulate these ideas and strategies • Incorporation of programs into everyday practice • Economic viability to deliver savings to the venue • Description of key performance indicators to monitor progress BEST UNIQUE BAR EXPERIENCE* *including small, cocktail, lounge or themed This category is for venues which have a bar experience that offers a unique beverage or theme. This could be a themed bar within a venue or as a stand along operation i.e. small bar, craft/boutique beer bar, wine or spirit bar as well as country specific
JUDGING ASSESSMENT CRITERIA •
Design, layout and lighting, ambience
Effective special promotions Telephone technique Marketing effectiveness
• • • • • •
Entrance clearly and easily accessible
Tasting facilities Effective signage
• Extensive product range which is relevant to local market (if applicable) • Local, national and international selection of beer, wine and spirits • Beverage experience and offerings (presentation, appearance, variety and quality • Presentation of staff – neat, cleanly attired and well groomed • Knowledge of products • Acknowledgement of customer and customer needs • Professional and outstanding customer service • Knowledge and implementation of RSA
JUDGING – 100% anonymous site inspection
JUDGING ASSESSMENT CRITERIA •
Ambience, lighting and music Hygiene and cleanliness of venue Range of promotional products
• •
BEST LIVE MUSIC OR ENTERTAINMENT VENUE*
• Beverage offerings with focus on unique characteristics and/or theme • Quality and presentation • Cleanliness of glassware • Friendly and courteous staff • Support of RSA practices • Appropriate, efficient and well presented staff • Staff knowledge of venue offerings and menus BEST BAR EXPERIENCE This category recognises a bar or hotel that offers a memorable experience for patrons with an emphasis on excellence in customer service
JUDGING – 50% Website, 50% anonymous site inspection
JUDGING ASSESSMENT CRITERIA
Décor, design and ambience relative to the space
•
• Cleanliness of premises and hygiene practices observed in all areas • Effective marketing of venue and upcoming events and activities • Effective promotion of live music venue through advertising and marketing (in-house, website, print, digital, social media) • Overall quality and/or suitability of performance • Quality of stage, dance floor, sound and lighting facilities • Evidence of live entertainment on a regular basis • Evidence of support for local musician and acts • Reasonable variety of alcoholic and non-alcoholic beverages • Snack/bar food available • Friendly and courteous staff • Support of RSA practices • Security and crowd control measures in place • Staff knowledge of entertainment offered • Outstanding presentation and customer service
JUDGING – 100% anonymous site inspection
JUDGING ASSESSMENT CRITERIA •
Ambience, lighting and music Hygiene and cleanliness of venue Range of promotional products
• • • • • • • • • •
Bar presentation to be of the highest standard
Efficiency of bar operators
Variety of beverages and food available
Presentation of glassware
Pricing and quality of beverages
Professional and outstanding customer service
Wells presented and efficient staff
Support of RSA practices
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