BEST OUTDOOR EXPERIENCE* ( including roof top bars and beer gardens ) This category recognises excellence in venues which provide an outdoor experience, including roof top bars
BEST GAMING VENUE* This category recognises excellence in gaming rooms within a venue placing emphasis on the overall quality of the customer experience
JUDGING – 100% anonymous site inspection
JUDGING – 100% anonymous site inspection
JUDGING ASSESSMENT CRITERIA
JUDGING ASSESSMENT CRITERIA •
• Appropriate ambience of venue (i.e lighting and background music) hygiene and cleanliness • Clear direction signage • Appropriate promotion of gaming facilities • Quality of smoking area • Proximity of bar to machines • Variety of beverages available • Quality of snack food offering • Friendly, courteous and well presented staff • Support of RSA and RCG practices • Staff gaming knowledge and ability to assist gaming patrons
Hotel décor, ambience and cleanliness
• Food – variety and presentation of menu, pricing, presentation and quality of food • Beverage – variety of offerings, pricing and quality • Quality of fit out, furnishings and fittings • Evidence of how the area enhances overall standard of premises • Cleanliness and maintenance • Adequate heating and cooling • Safety and security measures in place • Utilisation of the area by patrons • Evidence of adequate disposal of smoking litter • Compliance with tobacco legislation • Friendly, courteous and well-presented staff
BEST RSL, SPORTING OR COMMUNITY CLUB
JUDGING – 100% anonymous site inspection
BEST NEW OR REDEVELOPED HOSPITALITY VENUE
JUDGING ASSESSMENT CRITERIA •
Natural ambience, lighting and music Hygiene and cleanliness of premise Overall presentation of venue Support for local community Interaction with local community
This category is suggested for venues that have undergone an overall venue redevelopment, have built a brand new establishment or have refurbished a significant space within the venue Redevelopment must have been completed in the past 12 months
• • • •
• Involvement in RSL, community or sporting related activities • Value for money • Presentation, variety and quality of food • Variety of alcoholic and non—alcoholic drinks provided • Professional and outstanding customer service • Support of RSA and RCG practices in relevant • Staff involvement with customers
JUDGING – 50% written submission including before and after photographs and 50% anonymous site inspection
JUDGING ASSESSMENT CRITERIA WRITTEN SUBMISSION •
Evidence of improvement to facilities
• Philosophies behind new development or inspiration behind redevelopment or refurbishment • Quality of finish and attention to detail • Provide data related to the total cost of investment and expected return on investment • Desired shift in targeted clientele
BEST WAGERING VENUE* This category recognises excellence in wagering hotels. Emphasis on customer service is central to this award which is sponsored and judged by Tabcorp
GENERAL •
JUDGING – 100% anonymous site inspection
Design, décor and ambiance
Restyling led to improved staff efficiency
•
JUDGING ASSESSMENT CRITERIA
• Comfortable and positive experience for clientele
Staff knowledge, interaction and discretion
• • • • • •
Excellent customer service
Décor, design, ambience, lighting and comfort
Integration with venue
Knowledge of digital (how to sign up to the app) Sports Offer (including Live Sport on display) Ability and ease for customers to place a bet
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