DISABILITY INCLUSION AND ACCESS AWARD – ACCOMMODATION This award recognises a venue that is accessible and inclusive to people with a disability and goes above and beyond the built environment such as door width and stairs and considers the needs to accommodate.
BEST MID-RANGE ACCOMMODATION* (3 – 3.5 STARS)
Nominees in this category must provide facilities appropriate to target market of 3 – 3.5 star accommodation
JUDGING – 100% anonymous site inspection
JUDGING – 100% anonymous site inspection
JUDGING ASSESSMENT CRITERIA
JUDGING ASSESSMENT CRITERIA •
GENERAL FACILITIES •
Accommodation catering for 3 – 3.5 stars
Accessible parking available
• Décor, ambiance and atmosphere – cleanliness and hygiene • Adequate security and safety • Evidence of support for environmental sustainability • Hotel, conference and recreational facilities available • Housekeeping and general cleanliness • Friendliness and efficiency of staff, level of service and anticipation of guests needs • Customer service throughout the venue
• Entrance, foyer and pathways clear of items that may restrict easy access • Wheelchair accessible entrance • Hotel additional facilities such as pool, gym, sauna accessibility • Reservation process allows requests for access needs such as booking an accessible room, room near entry/lift • Staff training to assist with access requirements • Layout of room easy to navigate • Bathrooms safe and functional to use • Amenities within easy reach and personal hygiene units available • Staff use of inclusive language • Exceptional staff training in assisting with requirements
GUEST ROOM FACILITIES •
Room décor and comfort, conditions of fittings and furniture • Ensuite facilities • Refrigerator, mini-bar and tea/coffee making facilities
FOOD AND BEVERAGE •
BEST BUDGET STYLE ACCOMMODATION (UP TO 3 STARS)
Menu presentation, innovation, quality and diversity • Dining premises available for lunch and dinner
Nominees in this category must provide facilities appropriate to target market of budget accommodation up to 3 stars. Venues may offer shared facilities
BEST SUPERIOR ACCOMMODATION* (4 – 4.5 STARS)
JUDGING – 100% anonymous site inspection
This category recognises hotels offering superior style accommodation and demonstrates a range of services and facilities deemed to be above average in quality Nominees in this category must provide facilities appropriate to the target market of 4 – 4.5 star accommodation
JUDGING ASSESSMENT CRITERIA
GENERAL FACILITIES •
Accommodation catering (budget up to 3 stars)
JUDGING – 100% anonymous site inspection
• Décor, ambiance and atmosphere – cleanliness and hygiene • Adequate security and safety • Evidence of support for environmental sustainability • Internet access • Layout and presentation of reception • Ease and efficiency of reservation process • Friendly, courteous and well-presented staff • Staff knowledge and efficiency of all hotel offerings GUEST ROOM FACILITIES • Condition of furniture and fittings • Ensuite and/or bathroom facilities • Refrigerator, mini-bar and tea/coffee making facilities
JUDGING ASSESSMENT CRITERIA
GENERAL FACILITIES •
Design, décor, ambience and lighting Professional conference facilities
•
• Evidence of support for environmental sustainability • Access to high-speed internet • Housekeeping services, laundry and dry-cleaning services available • Quality of recreational facilities • Adequate floor space and layout of reception • Ease and efficiency of reservation and check in process • Friendly, well-presented and courteous staff • Knowledge of local area and tourist attractions • Evidence in training and development of staff
FOOD AND BEVERAGE •
Dining, innovation, quality and diversity Satisfactory breakfast arrangement Dining premises available for lunch and dinner
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