When considering what you could do to understand to the root cause of someone’s behaviour, you may have thought of: • Check in with them to ensure your understanding of where they are at/what’s happening for them right now • Listen to understand (this link will take you to a resource ‘Active listening and its importance in the workplace ’ https://mylearninganchorhanover.org.uk/pluginfile.php/36152/mod_label/intro/Active%20 Listening%20and%20Its%20Importance%20in%20the%20Workplacev2.0.pdf • Reassure them that you are there to support them • Empower the person and share decision making (take a coaching approach) • Explore if there is anything practical you can do to help Working collaboratively with the person to try and identify what’s driving their behaviour is the most important thing to do. Depending on the root cause, identify resources available to support them, for example encourage them to visit the Being Well website – anchorbeingwell.co.uk, using the Colleague Assistance Line etc. Remember if you see a change in behaviour there is usually a reason for this, get to the root cause first.
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