Maintaining the Behavioural Bar – “It’s just the way they are” Bad habits, we all have at least one if we’re honest… • Our behaviours, good and bad, when practiced over time become habitual – they become the norm • Our behaviours are what we come to be known for. They shape what people think of us, our reputation, our personal brand • Ultimately, in work our behaviours create and shape the environment around us Here’s a scenario for you: I sometimes interrupt people when they are speaking, I have developed this over 25 plus years (that’s a well- developed habit!) Interrupting people does not demonstrate positive behaviours. I know I do it, I’m self-aware of it, I have no bad intentions when I’m doing it. If my colleague was to say “It’s just the way, they are” … …does this make it ok? No, I hear you say, it doesn’t. What might yours and others perception of me be? If I was to constantly interrupt?
What impact could this have on others in my team or my residents/customers?
p13
Made with FlippingBook - PDF hosting