If over time, this is not addressed what can be the impact on you, your team, and our service levels?
As either a peer, a leader or a colleague of this person, it might be difficult, but it’s not OK to accept that it’s just the way they are. There needs to be a discussion, change doesn’t happen overnight as it can be hard to break a well-developed habit, which will mean there may be many conversations/reminders to support this person be more self- aware of their impact. When you have these types of conversations you are demonstrating the courageous value and you will also need to be honest, respectful and take accountability for not allowing the behavioural bar to be lowered. Think about, and be honest with yourself, do you ever use - “ it’s just the way they are ” as an excuse for not tackling poor behaviours of those around you? What can the impact of this approach be on you, the rest of your team and service levels? • Think of an example where you have taken this approach and the impact it’s had
What do you need to do, or what support do you need to move away from this? (Discuss this with your line manager).
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