When conflicts among children develop, the staff will listen to what each child has to say and help resolve the conflict through effective communication and conflict resolution. In some instances, children may be removed from one activity and redirected utilizing the above- mentioned techniques. If these methods are not successful, a parent may be called to help calm the child through encouraging conversation. Older children may be asked to discuss what transpired with staff through reflection, explaining what occurred and how it can be better handled in the future along with positive guidance suggestions from a staff member if needed. • REACH CYA reserves the right to suspend or dismiss a child from the program at any time based on the severity of their behavior. Such behaviors include but are not limited to: Purposeful harm to others Threats of violence Any instances of bullying Persistent use of bad language Rude or socially unacceptable behavior, drawings, writings Disregard of staff direction and guidance Verbal or physical mistreatment of peers or staff Unauthorized departure from assigned childcare space • REACH CYA complies with the Half Hollow Hills Code of Conduct and is required to report serious behaviors to the school administration. • Parents are encouraged to support REACH CYA’s efforts to ensure appropriate behavior. If an issue occurs between children, parents must speak with REACH CYA staff/administration and will not be permitted to approach other children in the program. • After the occurrence of inappropriate/negative behavior, site staff are required to fill out an incident report and review it privately with parent. Parent must sign incident report as verification that report was received, so that they understand what occurred, and are aware of any consequence that may have been established by the Director. If inappropriate behavior continues, parent and staff will work together to formulate a plan of action to best help child achieve success in the program. IN THE EVENT OF INAPPROPRIATE BEHAVIOR: A parent may be asked to pick up their child from the program. If a parent is not immediately available or reachable, REACH CYA staff reserves the right to call an emergency contact on file to pick the child up. If behavior continues after steps have been taken to facilitate improvement, a suspension followed by exclusion from the program will occur if deemed necessary for the safety and well-being of the children and staff. IN THE EVENT OF A SERIOUS INCIDENT/ACCIDENT OR ALLEGED SERIOUS INCIDENT: A staff member must notify the Director immediately while another staff member is properly caring for the child(ren) involved (when applicable). If a serious accident/incident has occurred and a child is seriously injured, 911 must be called immediately . Parents will be notified of serious accidents and injuries. If parents cannot be reached, emergency contacts will be called. After being notified, the Director will assess the situation and contact the Child Care Council and other necessary parties. ALL staff members are required to take Mandated Reporter training and are required to report any suspicion of abuse or neglect.
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