COMMUNITY COLLEGE OF ALLEGHENY COUNTY RFP 3131 FOR INTERNET SERVICE PROVIDER
7. Vendor must detail in depth their network footprint indicating all POPs in CCAC’s region.
8. Vendor must provide the number of hops in the proposed route between CCAC’s demark and the ISP’s or service partner’s NAP.
9. Vendor to notify CCAC in the event of vendor network outage.
10. Vendor to provide the detail process and methodology for handling outages to ensure business continuity.
11. Vendor must provide a full Internet BGP routing table to CCAC.
C. Service Level Requirements
1. CCAC reserves the right to immediately terminate any agreement without penalty to the College when there is evidence of service and/or performance degradation.
2. CCAC reserves the right to immediately terminate any agreement without penalty to the College when the vendor fails to meet any SLA requirement.
3. CCAC reserves the right to terminate any agreement with the vendor without penalty to the College in the event of the vendor’s merger, acquisition, dissolution attributed to bankruptcy. 4. CCAC reserves the right to terminate any agreement with the vendor without penalty to the College in the event that the vendor exits services or geographic areas key to the Colleg e’s service. 5. During the term of the agreement the following financial penalty credits must automatically be provided by the vendor when SLA requirements and metrics are not met within any four-week window for all major infractions as well as an accumulation of three minor infractions. A major infraction is considered to be any network outage that exceeds 1 hour during a business day; the inability to provide business continuity during a major outage that exceeds 1 business day; the inability to meet 7.c, 7.d, 7.e, 7.f, and 7.g and 9 below. A minor infraction includes 7.a and 7.b below.
a. First infraction: 10% service credit (based on monthly rates) b. Second infraction: 30% service credit (based on monthly rates) c. Third infraction: 60% service credit (based on monthly rates)
If the vendor cannot meet these penalty terms, the vendor can make a counteroffer.
6. Vendor must meet the following SLA metrics:
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