COMMUNITY COLLEGE OF ALLEGHENY COUNTY RFP 3131 FOR INTERNET SERVICE PROVIDER
11. Vendor is expected to aggressively and proactively pursue any local exchange carrier the vendor may use to escalate and resolve any problems that affect CCAC’s service.
D. Vendor Requirements
1. Upon request within 48 hours, vendor must demonstrate financial stability by providing the last two years of an audited financial statement and must also provide information that answers the following:
a. Cash flow and cash-on hand equivalents b. Cash burn rate c. Total short-term (repayable within 12 months) and long-term debt.
2. Vendor to provide their own premise equipment at no charge to the College including any monitoring devices. Vendor is required to monitor the performance of their premise equipment.
3. Vendor must assign an account team to CCAC ITS.
4. Vendor assigned account representatives must meet with the V.P. of Information Technology Services and CIO or designee to resolve issues/problems immediately and as needed.
5. Vendor to indicate location and contact information of their NOC ’s .
6. CCAC expects the vendor to waive all installation and associated fees.
7. Vendor must coordinate all work with CCAC Information Technology Services staff.
8. Work must be scheduled during times that will not affect the operation of the College, which will necessitate evening and week-end hours.
9. Vendor to detail (via an attachment) any other value-added service. If these services are at a cost, vendor to delineate such in section F.
E. Vendor Qualifications
1. Vendor must provide a history and background within the telecommunications industry related to experience in providing Internet access and monitoring services.
2. Vendor to demonstrate competency and track record in successfully selling, implementing and supporting Internet access and data networks for higher education institutions and similarly sized organizations.
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