COMMUNITY COLLEGE OF ALLEGHENY COUNTY RFP 3131 FOR INTERNET SERVICE PROVIDER
3. Vendor has demonstrated responsiveness in addressing concerns, flexibility in adapting processes to fit differing environments and problem ownership.
4. Vendor must detail the number of employees available locally that comprise their technical and engineering staff (group numbers by title) as well as direct customer service staff.
5. The vendor must have qualified, certified technical staff within one hour’s travel time of CCAC’s demarcation. Vendor must provide proof of technical certification/qualifications. Vendor must also indicate how many on staff have the security certifications such as the following and attach proof of such to the response of the RFP: SAS 70, Truesecure, and Certified in Internet Security. 6. The vendor must have demonstrated experience implementing a service and service level requirements of this size and scope. To this end, the vendor must provide the College with five customer references with appropriate contact information . These customers must have enterprise-class Internet access.
7. Vendors must provide a full BGP routing table to CCAC.
6
Made with FlippingBook Learn more on our blog