LECTURE SCHEDULE CONT.
CE HOURS/ SPONSOR(S)
DAY
TIME
NON-TRADITIONAL/EXOTICS
SPEAKER(S)
The Rabbit Physical Exam and Common Maladies; Rabbit GI Stasis Syndrome and GI Obstruction; Diagnosis and Update on Treatments; Diagnosis and Treatment of Urolithiasis and Cystic Ovarian Disease in Guinea Pigs Training Animals to Cooperate in Medical Care – It Can Be Easier Than You Think!; Strategies to Reduce or Eliminate Stress for Untrained Animals when Providing Health Care; Exotic Animal Training: The Constructional Approach to Addressing Extreme Fear Responses and Aggressive Behavior; Veterinarians Training to Improve Welfare and Release Success of Orangutans in Borneo Rabbit Dental Disease; From Malocclusion to Dental Abscesses; Head Tilt to Paresis; Neurologic Disease in the Domestic Rabbit; Ferrets, The Big 3; Adrenal Disease, Insulinoma, & Lymphoma The Amazing Egg: From Ovary to Oviposition in Birds; The Problematic Egg: Evaluating and Managing Female Avian Reproductive Maladies; Avian Renal Disease Reptiles: The Basics – Techniques, Tips and Tricks; Reptile Diseases You Need to Know; Reptile Analgesia, Anesthesia and Surgery – Part 1; Reptile Surgery – Part 2 Psittacosis: Disease, Testing and Management; Avian Liver Disease: Diagnosing and Managing; Avian Respiratory Tract: Special Considerations Exotic Animal Education; Diagnosing and Treating Ocular Disease in a Zoologic Setting: Select Cases; A Primer on Primates: An Introduction to Nonhuman Primate Medicine; Diseases of the Digestive System in Exotic Felids
Thurs, Sept. 22
6:00 PM - 8:50 PM
T. Riggan
3
Fri, Sept. 23
8:00 AM - 12:20 PM
B. Heidenreich
4
Fri, Sept. 23
2:00 PM - 5:20 PM
T. Riggan
3
Fri, Sept. 23
6:00 PM - 8:50 PM
S. Fronefield
3
Sat, Sept. 24
8:00 AM - 12:20 PM
N. Antinoff
4
Sat, Sept. 24
2:00 PM - 5:20 PM
S. Fronefield
3
A. Blue-McLendon J. Kusmierczyk
Sun, Sept. 25
8:00 AM - 11:50 AM
4
The following Practice Management/Office Personnel classes were reviewed and approved by the VHMA program for 34 hours of continuing education in jurisdictions which recognize VHMA approval. Please contact the VHMA program if you have any comments/ concerns regarding this program’s validity or relevancy to the veterinary profession. VHMA approved course ID 22-20, www.vhma.org
CE HOURS/ SPONSOR(S)
DAY
TIME
PRACTICE MANAGEMENT / OFFICE PERSONNEL
SPEAKER(S)
J. Michaelson K. Garling K. Turnage J. Bracken
You Are Not Alone: Join Round Table Discussions to Give Input and Learn How Your Colleagues are Addressing Common Challenges
Thurs, Sept. 22
6:00 PM - 8:50 PM
3
Recruiting Your Best Team; Hiring Your Best Team; Hiring Best Practices; Onboarding Best Practices; Use Training to Get Your Dream Team The Neuroscience of Success: How to Attract and Retain Great Clients and Staff and Grow your Practice – Part 1 & Part 2; How to Get Your Boss to Listen to You: Sharing Ideas, Negotiating Terms, and Civil Confrontation; Accidental Pet Care Shaming: Are Our Actions Inadvertently Discouraging Pet Owners or Creating Angry Clients? Why Investing in Team Chemistry Makes $ense; Tools for Intentional Communication; Handle Conflict and Reduce Stress in Your Practice Success Begins and Ends with the Support Team: Cross Training for Collective Success; Train Your Support Staff to Talk about Pet Food Products without Sounding like a Salesperson; 5-Star Reviews! How to Ethically and Professionally Ask for Positive Online Reviews Financial Statements 101: The Three Numbers That Really Matter; Using Your Financial Statements to Make Operational Decisions; What is Your Practice’s Value? Understanding Valuation Methodology used in Veterinary Practices; Practical Application for Adding Value to Your Practice $ervice Matters; Client Education and Why We Need to Stop Talking; The Art of Service Recovery; Are Your Staff Meetings Broken?
Fri, Sept. 23
8:00 AM - 12:20 PM
K. Parker
4
Fri, Sept. 23
8:00 AM - 12:20 PM
E. Ward
4
Fri, Sept. 23
2:00 PM - 5:20 PM
K. Garling
3
Fri, Sept. 23
2:00 PM - 5:20 PM
E. Ward
3
T. Eddleman K. Eddleman
Sat, Sept. 24
8:00 AM - 12:20 PM
4
Sat, Sept. 24
8:00 AM - 12:20 PM
K. Garling
4
Sat, Sept. 24
2:00 PM - 5:20 PM Effective Marketing Techniques That Turn Clicks into Patients
S. Ghimire
3
Assessment and Goal Setting: Build Your Best Team Through Accountability and Growth; Course Correction: Best Practices for “Problem” Team Members; Veterinary HR Case Studies
Sat, Sept. 24
2:00 PM - 5:20 PM
K. Parker
3
Sun, Sept. 25
8:00 AM - 10:50 AM Effective Marketing Techniques That Turn Clicks into Patients
S. Ghimire
3
CE HOURS/ SPONSOR(S)
DAY
TIME
VETERINARY TECHNICIAN*
SPEAKER(S)
S. Eckman K. Foltz
Thurs, Sept. 22
4:30 PM - 5:30 PM Technician Utilization
1
Crazy Cation Lady; When Pain Management Expertise and Patient Advocates Combine; Excuses, Excuses – When Pain Meds are Underutilized Feline Toxicities; No Yellow Cats – Hepatic Lipidosis; Trouble in the Urethra – Feline Cystitis; Kitty vs. Kidney
Thurs, Sept. 22
6:00 PM - 8:50 PM
A. Bays
3
Fri, Sept. 23
8:00 AM - 12:20 PM
E. Brandt
4
22
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