HMRC confirms permanent chief executive appointment 30 October 2019
HMRC has confirmed today that Jim Harra has been appointed as the new Chief Executive and First Permanent Secretary.
Harra was acting in the position on an interim basis but has now been offered the role on a permanent basis and will succeed Sir Jonathan Thompson. The new development was announced by Sir Mark Sedwell, the Cabinet Secretary. As Harra was previously the Second Permanent Secretary, there will now be steps taken to fill that position in light of his promotion.
Harra has worked for HMRC for over 30 years, rising through the ranks from initially being a tax inspector to holding senior director-level positions before taking on the role of Director General for Business Tax in 2012.
The official announcement from HMRC maintained that Brexit would be Jim Harra’s priority but so would providing an excellent service to the UK’s taxpayers, in line with the work of his predecessor.
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HMRC launches new online customer forum 1 November 2019
HMRC has announced that there is now an online customer forum where individuals can raise questions and expect to receive responses from some of the experts at HMRC.
Users will have access to features such as a Knowledge Base, which includes Frequently Asked Questions around a multitude of topics, with the aim of assisting individuals on various tax matters. There is also a new section called “PAYE and Payroll for Employers”.
The message from HMRC is that it encourages people to register so that they can post questions, as this can only be done once they have set up a profile.
HMRC advises that the aims of the forum are to:
• Provide HMRC with early identification of issues that are affecting employers, so that these can be progressed and resolved more quickly and help employers meet their obligations • Share thoughts, issues and concerns on new and current HMRC processes, policies and strategies with their peers, so that they can agree how potential changes may affect them • Quickly identify and recognise common errors and processing glitches, so they can be reviewed and investigated • Enable members to raise, discuss and possibly resolve potential issues with each other by sharing best practice or experience
There is guidance on how to register for the forums here.
CIPP comment
As valued members of the CIPP, we would appreciate any feedback you have around layout, accessibility and content of HMRC’s new online customer forum. If you have any comments, please don’t hesitate to contact the Policy team.
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HMRC appoints Interim Chief Digital & Information Officer
The Chartered Institute of Payroll Professionals
Payroll: need to know
cipp.org.uk
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