you can build one, you can get your own team, you can build another franchise. So you can keep on growing your business and your career together.” Coming originally from Nepal and then living in Malaysia, Rock reflects, “When I first moved to Australia, I thought people would not understand what I’m talking about because the accent is very different. I would always think, what if I speak and they don’t understand? And then I just started to learn from all the customer service work and how to talk to customers. We had to take the orders and if I didn’t understand the order would be wrong, so I would be very focused. That’s how I learned to talk to people!” Comparing this
timid and shy stage of her life, she is proud of how far she has come. “Now I am very different. I’m happy. I love talking to people.” Many who work in the industry understand that there is a big difference between serving someone and looking after them. As Rock puts it, “If we’re making everyone happy, that makes everyone of us happy as well, because that’s what we’re here for, to welcome them here so that they feel at home anywhere they go. It’s an important thing.”
To find out more about the ‘More than Welcome campaign visit morethanwelcome.com.au
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