AMN Healthcare is a tech-centric, total talent solutions company. Through a single point of contact, we provide our clients with a complete and cohesive set of workforce management tech and talent solutions to optimize labor sources, increase operating margins, and expand the reach of care.
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CONTENTS
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Your Total Talent Partner
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Technology
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Talent Planning & Acquisition
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Staffing & Search
TALENT PLANNING & ACQUISITION
STAFFING & SEARCH
TECHNOLOGY
TALENT MANAGEMENT Customized talent management solutions to help unify and streamline your organization. • Managed Services Provider • Recruitment Solutions • Flexible Staffing Solutions
WORKFORCE STAFFING We offer an entire spectrum of healthcare search and staffing services under one roof.
WORKFORCE TECHNOLOGY We offer a range of technology- based solutions to help meet increasing demands. • Analytics & Assessment • Scheduling & Staff Planning • Vendor Management Systems • Open Talent Marketplace • Clinical Engagement Virtual Care • Language Services • School Therapy • Post Acute & Home Health • Primary Care
Search
• Leadership and C-Suite Executives
• Physician Leadership • Academic Leadership • Interim and Locums • Permanent Physician and Advanced Practice Placement
• Internal Agency • Direct Sourcing
Consulting • Talent Advisory Services • Revenue Cycle Consulting
Staffing
• Nursing and Allied • Language Interpreters • Schools • Revenue Cycle
YOUR TOTAL TALENT PARTNER
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4 YOUR TOTAL TALENT PARTNER
Solving the Biggest Workforce Challenges Affecting Healthcare Organizations
TECH-CENTRIC TOTAL TALENT SOLUTIONS
AMN Healthcare brings together technology, a vast clinician network, and years of expertise to solve today’s workforce challenges. We provide our clients with a comprehensive set of workforce management technology and talent solutions to meet workforce needs, optimize labor sources, improve operating margins, and enable care where and when it is needed. Whether we are providing the transparency and tools to monitor and predict workforce needs, helping to prioritize and bring in talent to fill critical roles, or enabling real time language translation services, AMN's capabilities are designed to support all workforce needs. We meet our clients where they are, and evolve with them, offering a full spectrum of technology and workforce solutions—all from one proven strategic partner. Proven Solutions to Empower the Future of Care Our digital-first solutions and talent ecosystem provide a comprehensive approach that drives improved efficiency, supports innovative care models, and increases workforce engagement, empowerment, and retention to create a better patient experience.
Largest Clinical Talent Network
Technology & Analytics To Power Decision Making Leverage analytics and technology to design a more efficient workforce that drives savings, reduces turnover, and increases staff and patient satisfaction.
Solutions to Improve Operating Margins Proactively measure results- focused strategies that improve operating margins by uncovering revenue and creating new income streams with solutions that expand the reach of care.
Access the largest network of quality, vetted healthcare professionals across allied, nursing, physician, and healthcare leadership, supplied through flexible models to meet your temporary and permanent workforce needs.
TECHNOLOGY
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6 TECHNOLOGY
AMN Healthcare Technology solutions provide healthcare organizations with a comprehensive array of modern tools that include a wide range of analytics, predictive scheduling, credentialing, vendor management and clinician engagement tools as well as leading language services and telehealth technologies. Our solutions are comprised of Workforce and Virtual Care Solutions.
WORKFORCE
Analytics & Assessment Clients can leverage their data on our advanced platforms and lean on our expertise to deliver actionable intelligence to uncover the opportunities most critical to optimizing their workforce and controlling costs. The workforce analysis report provides a comprehensive overview of a health system’s staffing costs and opportunities at both the enterprise and unit level utilizing historic data. As a result, it identifies realistic savings and opportunities for strategic realignment and cultural shift, information about distribution of resources and sizing of staff sources to better adjust for census-driven demand, optimal staff sizing and float pool development strategies, awareness regarding staff dissatisfaction and turnover, and more. The operational assessment helps clients align their actual practices – what they do every day – to what their policies say they should be doing. This engagement will build a foundation to promote consistency across the enterprise, creating the framework for predictable and sustainable results. Within every organization there is some level of disconnect relative to the understanding of policies across the system. Likewise, there is always some degree of variance between how those policies are put into practice unit to unit and even shift to shift. We work with our clients to identify the opportunities related to operational workflows – standardizing and automating the end-to-end resource management process – establishing a framework to support positive outcomes that result in clinical, operational, and financial improvements. Through a review of documented policies and surveys of staff members, this service provides a 360-degree analysis of current written policies, how those policies are interpreted, and how those are then translated into actual practices. Aligning practices with policies tailored to meet client goals and embedding those into a flexible labor management system allows for consistent and repeatable outcomes.
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Scheduling & Staff Planning We offer Smart Square ® , the only healthcare scheduling software that combines demand forecasting (predictive analytics) with robust scheduling functionality, enterprise transparency, patented open shift management, and business intelligence tools all-in-one application. The SaaS platform provides fast implementations and is utilized in acute care, clinics, ancillary, long-term care, and senior care settings. Credentialing We provide an all-in-one credentialing solution to help our clients maintain a healthy and compliant facility. We help automate tedious tasks, prevent errors and centralize credentialing. It is designed to help facilities credential smarter and faster. Vendor Management Systems A Vendor Management System (VMS) is a workforce solution that automates, expedites, and tracks all temporary staffing functions from order (staffing need) through payment, including supplier management and invoice consolidation. If clients use other staffing companies (associate vendors), our VMS helps them track and efficiently organize their staffing process. We have VMS solutions for the spectrum of care facilities, from large, complex organizations to smaller providers of care. Our current VMS products are Shiftwise Flex, Medefis and b4health. Open Talent Marketplace Open Talent Marketplace is one of our Vendor Management Solutions. It provides centralized, end-to-end management for any healthcare organization’s supplemental staffing process, including facilities that want to manage their own staffing. It provides instant access to a vast marketplace of talent suppliers and a larger candidate pool while eliminating multiple supplier phone calls and emails. It is powered by an exclusive bidding and talent ranking engine that ensures clients receive the best-qualified clinical professionals at a real-time market rate. Clinician Engagement We offer our AMN Passport app, which helps ensure seamless communication between clinicians and healthcare providers by increasing speed to fill, on-time start, and omnichannel engagement. AMN Passport uses AI technology to automatically match clinicians to open jobs and allow them to apply directly. Clinicians can search, submit, and book assignments, allowing them to complete the onboarding and credentialing process independently while selecting shifts that fit their needs. AMN Passport also localizes the clinician experience, providing tips and details about their new assignments.
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LANGUAGE SERVICES
We offer the largest healthcare-exclusive video remote interpreting service in the world with more than 175 health systems, 2,700 hospitals, and thousands of clinics using our solutions. We offer six proprietary products that provide:
• Video remote interpretation • Over the phone interpretation
• Onsite
• Document translation
interpretation
• Language proficiency testing for bilingual staff (as required by section 1557 of ACA)
• Telehealth interoperability
This service lowers barriers to quality care for people with limited-English proficiency and deaf and hard of hearing individuals, and it extends our ability to nurture healthy and vibrant communities while advancing health equity for all. The services of thousands of highly qualified interpretation professionals, along with experts in utilization and management of interpretation services, addresses an important need in healthcare.
SCHOOL THERAPY
Our cutting-edge Televate platform offers districts across the nation a scalable solution to overcome clinical staff shortages and ensure each student receives the high quality attention they deserve. Our therapists, psychologists, and social workers provide customized interactive learning plans to engage students.
TALENT PLANNING & ACQUISITION
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10 TALENT PLANNING & ACQUISITION
AMN Healthcare Talent Planning & Acquisition solutions provide strategic advice that optimizes workforces, technology that keeps systems running, and expertise that helps organizations improve patient outcomes and stay ahead of talent challenges today and in the future. Our services are comprised of Talent Management and Consulting.
TALENT MANAGEMENT
Managed Services Provider (MSP) AMN Healthcare is a Managed Services Provider (MSP) and Managed Services and Analytics Provider (MSAP) with years of expertise in helping clients centralize and streamline their workforce planning processes to optimize their total staffing needs. As an MSP, we can serve as the single point of contact to manage your staffing and workforce lifecycle. We provide dynamic support through the entire managed services continuum with customized supply strategies ranging from vendor-neutral managed services, hybrid managed services, and master supplier models. Our MSP and MSAP solutions can include staffing services across nursing, locum tenens, advanced practice professionals, language interpretation services, and allied service lines. It can also include leadership solutions, predictive analytics and forecasting, supplier management, float pool management, recruitment, scheduling software, revenue cycle solutions, and advisory services. We help optimize core and contingent talent by increasing efficiency, reducing complexity, and partnering with clients to improve the patient experience. Recruitment Process Outsourcing (RPO) A strategic recruitment solution for health systems looking to enhance their hiring process and recruitment capabilities. RPO involves partnering with an external recruitment provider to quickly and efficiently hire candidates, while ensuring a good culture fit with the best candidate experience. An RPO team acts as an extension of an organization’s recruitment team; helping meet their hiring objectives, financial goals, finding the needed talent to reduce reliance on premium labor and decreasing a candidate’s time spent in the hiring process. Providing multiple RPO offerings ensures there is an appropriate solution to an organization’s recruitment challenges. From sourcing and screening potential candidates, providing on- demand recruiters, and integrating workforce strategies we have the right solution to fit any need.
• Technology and data intelligence that enable sustainable, long- term improvement.
• Flexible solution options with agile, scalable processes In our pay-for-performance model.
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Flexible Staffing Solutions Internal Float Pools are typically managed by a central resource department within a hospital or health system that oversees enterprise-wide staffing. Internal Float Pool staff are employed full- or part-time, and they can work across a number of units and multiple hospitals within a health system. An internal Float Pool can help healthcare organizations manage a surge in patient volume or significant event response, and unexpected vacancies. Enterprise Float Pools are ideally layered over site-based pools to increase the nursing workforce’s flexibility. As a Float Pool partner, we are focused on providing a range of services and technologies to help clients develop and manage internal flex-labor pool operations, processes, and costs through planning, recruitment, employment and engagement, and resource deployment. Internal Float Pools are supported by technology that facilitates scheduling, time and attendance, invoicing, workforce analytics, candidate management, and self-service. Internal Agency An internal agency is a standalone department or separate outsourced legal entity in a healthcare organization or hospital that manages the staffing needs of the organization’s nursing units. This agency is responsible for recruiting, training, and deploying nurses and other healthcare professionals to work temporarily or permanently within their organization.
The key features and benefits of an internal agency include:
• A range of staffing solutions, including temporary or short-term placements, permanent placements, and contract staffing. • Manages fluctuations in patient volumes, covers staff absences due to illness or PTO, and provides specialized staffing solutions for specific departments or units. • Qualified and experienced nursing staff can help healthcare organizations maintain high-quality care and ensure patient safety. • Covering short-term assignments (13 weeks or less) in a nursing unit like a traditional traveler, only they are employed by the hospital or healthcare system subsidiary. • Once an assignment is completed, resources are assigned to a new “contract” in the same or different department. • Operations generally function beyond the standard macro-operations (e.g., weekly payroll or possibly even daily pay).
• Focuses on attracting and placing “out of market” candidates.
As an internal agency industry leader, we help our clients build robust, multi-faceted, strategic staffing models to maximize savings and ensure exceptional clinical outcomes.
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Direct Sourcing A Direct Sourcing platform can support a healthcare organization’s flex, float, and internal agency operations, and complements the existing talent acquisition department. Direct Sourcing allows healthcare organizations to engage with known and pre-qualified talent pools, referred candidates, and other externally sourced talent. It provides talent pool segmentation and curation to optimize the direct-sourced talent pool for the highest levels of engagement. When contract requisitions are created in a vendor management system (or VMS, as described above), these orders can first be routed to an organization’s directly sourced talent pool. The VMS platform activates sourcing channels for internal float pool, direct hire aggregation, staffing agency management, and independent contractors for all clinical and non-clinical talent needs. Direct sourcing is intended to provide more options to source qualified clinicians faster while reducing costs.
CONSULTING
Talent Advisory Services Understanding what types of staff an organization needs, how many, when, and where they need them is the first step in a holistic approach to talent management. Backed by unparalleled expertise in healthcare workforce strategies and best practices. We help provider organizations establish operational efficiencies, including centralized resource management, that provide the framework for predictable and sustainable improvements. This approach paves the way for the implementation of advanced workforce management strategies.
• Workforce Analytics
• Leadership Coaching & Planning
• Teletherapy
• Provider Forecasting
• Staffing Services
Revenue Cycle Consulting As the leading national provider of Mid-Revenue Cycle Solutions, we understand the need for hospitals, health systems, acute care facilities and large physician practices to increase revenue, minimize claim denials, enhance quality metrics and help prevent fraud. To address those needs, we provide Advisory and Education solutions that include:
• Auditing
• Gap Analyses using the latest technology and data analytics
• Revenue Recovery
• Customized Education and Academies including expert oversight and auditing
• Program Reviews
STAFFING & SEARCH
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AMN Healthcare offers unparalleled access to the nation’s largest and most diverse network of healthcare professionals (with close to two million clinicians in our database) , which makes finding the right staff quick and easy. Our services are comprised of Workforce Staffing and Leadership Search.
NURSING
Optimize your workforce with a variety of supplemental nurse staffing options that can be tailored to fit your needs. We offer a range of solutions and assignment lengths and have the largest and most diverse pool of nursing candidates in the country. A rigorous qualification process ensures that each nursing candidate possesses the necessary training, licensure, and clinical competencies needed for a client facility. • Travel: We offer one of the largest and most diverse pools of nurses in the nation, covering all specialties and settings. Our fully vetted, highly experienced, and flexible nurses typically travel for 13-week assignments but can supplement your core staff for a minimum of 8 weeks and up to 26 weeks. • Local/Per Diem: Tap into your local workforce for anything from single shifts to 13-week block booking contracts. Our Per Diem nursing solutions offer the greatest flexibility and are a cost-effective, efficient solution to shift cancellations and census fluctuations. • Home Health: Bringing care to the most vulnerable populations, AMN Healthcare’s Home Health Staffing Services include fully vetted and pre-qualified healthcare professionals, cost-effective offerings, customizable contracts and more. We provide agencies with the largest and most diverse pool of highly qualified home healthcare professionals in the industry, including registered nurses (home health and hospice), physical therapists, occupational therapists, speech-language pathologists, social workers, and more. • Crisis & Rapid Response: Access a specialized pool of clinicians for quick start dates and shorter assignments to help when the need arises. Choose urgent assistance for events such as natural disasters, unexpected specialty gaps, census spikes, or other critical needs. Our ability to scale quickly allows us to provide clinicians in a matter of days, so you can focus on what matters most — direct patient care.
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• Labor Disruption: A holistic solution to ensure continuity of care during your most trying times. We provide temporary support through any labor disruption and our network of clinicians is fully vetted, credentialed, and experienced across all specialties and disciplines. Rest assured knowing our strong operational infrastructure can support rapid deployment of resources so you can continue providing exceptional patient care. • Special Projects: A curated solution for every occasion, tailored to your needs. Choose from a variety of bulk staffing options for any event, including EMR transitions and upgrades, implementations, Mergers and Acquisitions, new unit openings, and so much more. Workforce solutions are available across nursing, allied, physician, interim leadership, and more.
ALLIED
We offer the full spectrum of Allied Health solutions across the continuum of care. Whether you need full-time temporary labor, temp-to-hire, per diem, or permanent placement, our Allied Health solutions are specifically tailored to your organization’s need. Allied specialties we offer include Physical Therapists, Occupational Therapists, CT Technologists, Sonographers, Cath Lab Technologists, Medical Technologists, and many more. Most of our Allied Health placements fall into the following categories: • Imaging • Therapy • Medical Laboratory • Labor Disruption
• Home Health
• Schools
• Respiratory
• Revenue Cycle
INTERNATIONAL
AMN Healthcare’s International Nurse staffing solutions and our International Direct Hire solutions provide our healthcare clients with long-term nurse and allied staffing coverage from clinicians across the world. Our clinicians have an average of nine years of experience and are fully licensed and authorized to work in the United States. • Temporary Hire: Temporarily secure difficult-to-fill positions with international clinicians who can provide 2+ years of coverage (average of 15% costs savings compared to travel coverage) • Direct Hire: Secure long-term coverage, and see a significant reduction in costs (average of 35% cost savings compared to temporary International Staffing)
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PHYSICIAN SOLUTIONS
We oversee 3,000+ recruiting assignments annually and provide access to a network of quality locum tenens, permanent physician, dentists, and advanced practitioners to hospitals, medical groups, community health centers, telehealth providers, and many other types of entities nationwide. Our goals are to:
• Develop a temporary and permanent physician recruitment plan tailored to a client’s specific needs.
• Employ strategic candidate sourcing, screening, interviewing, and hands-on guidance.
• Deliver support and capabilities to help facilities determine staffing needs via Locum Tenens Physicians, including transition planning to management oversight and everything in between.
• Match clients with highly-trained physician recruiters to craft competitive incentive packages.
Locum Tenens We offer customized locum tenens solutions to meet our client needs. Staffing shortages can be costly to organizations, leading to lost revenue and delays in treatment, long waiting times, and even physician burnout. But when you work with us, we can solve for that because: • We place 2,700+ providers annually across all specialty needs – our database is rich with doctors, NPs, PAs, CRNAs, Dental professionals, and more to help clients be successful. • Our thorough vetting process ensures that all presented candidates are highly screened and ready to help. We also offer NCQA-Certified Credential Verification. Our credentialing and licensing process for physicians and advanced practice professionals meets the industry’s highest quality standards. Locum Tenens to Permanent Staffing AMN Healthcare has a locum tenens to permanent staffing program which offers clients a no risk, all reward solution. With a shortage of physicians and advanced practitioners across the country, there is a lot of pressure to get hiring decisions right. Think of the locum tenens period as a “working interview” to help clients find talent aligned with their culture.
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Physician Perm We offer full-service, permanent physician search across many specialties and modalities, with a focus on recruiting and placing top physician and advanced practitioner talent in jobs across the country. Advanced Practice We have a database of ready-to-work, licensed, vetted clinicians we can provide clients with a go-to resource of Nurse Practitioners, CRNAs, and Physician Assistants for immediate or future staffing needs. We offer long or short-term recruitment of permanent or locum tenens candidates. Dentistry We offer locum tenens and permanent dentistry jobs for general dentistry, pediatrics, and endodontics.
LEADERSHIP SOLUTIONS
As the healthcare industry transforms, we deliver the most extensive network of talent to help our clients find the right interim and permanent leaders and executives. We provide unequalled access to the most innovative and proven healthcare executives and interim leaders to better navigate strategic and management challenges and optimize the healthcare workforce. Quick facts:
• 900+ interim engagements annually
• Candidates presented in less than four days
• 300+ executive placements annually
• 89% retention for retained searches
• Recognized by Modern Healthcare as the Largest Healthcare Executive Search Firm
Interim Leadership Interim leaders provide strategic guidance and assist in setting short/long-term goals to offer immediate support, maintain momentum, and contribute leading practices and perspectives. Our interim leaders enjoy the flexibility of a consulting role with the stability of full-time employment. We help organizations engage:
• Interim Executives
• Interim Directors
• Managers
• Nurse Leadership
• Allied Directors
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Executive Search Our executive candidates have all the competencies needed to lead in an industry of rapid change and complex operating models. We have the highest-caliber and most extensive network of C-Suite and healthcare leaders in the industry from managers to Executive and Physician Leadership Search, including Allied, Nursing, and Pharmacy. Our LEAN approach to the search process lowers completion days to an average of 151 days to fill for a senior executive search. Executive Search Practice Areas and Specialty Solutions No matter a client’s organizational need, our team of dedicated professionals can provide personalized executive search solutions for a variety of professionals, practice types, and patient populations, not limited to but including: Comprehensively, these services meet all healthcare recruiting needs for executive and physician leaders, including the most extensive network of interim leaders in the country. Our services provide an individual-based recruiting model or can further streamline the process as a recruiting partner. We offer a suite of services based on decades of experience in all disciplines and professions of healthcare. • Strategic Interim Leadership: Helps organizations find opportunities to drive revenue growth through interim leadership, using affordable, external expertise to power growth. Best-in-class organizations are leveraging interim leaders far beyond vacancy filling for targeted expertise and consulting on strategic initiatives. Leverage strategic interim leaders for consultative roles to drive areas of growth where in-house skills are lacking—filling the gap between expensive consulting engagements and simply filling vacancies.
• Academic & Life Sciences
• Single-Search
• Pediatrics
• Multi-Search
• C-Suite
LANGUAGE SERVICES
We provide clinicians with the ability to easily connect with qualified medical interpreters through video, audio, in-person or via telehealth appointments for patients with Limited English Proficiency (LEP), linguistic and cultural barriers, as well as deaf and hard of hearing patients. There are at least 350 languages spoken in homes in the United States and one in five people speak a language other than English. Productive patient-provider encounters depend on how well they understand each other. AMN Healthcare Language Services goes the extra step to provide interpreters who are culturally competent, extensively trained in medical terminology, and are available within seconds to bridge cultural gaps.
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REVENUE CYCLE
Our credentialed, expert consultants have been the driving force behind years of success across numerous organizations. We work hard to partner clients with the right professionals to achieve success in improving quality, efficiency, and cashflow. We can assist our clients with:
• Medical Coding
• Clinical Documentation Integrity (CDI)
• Social Work
• Case Management & Utilization Review (CMUR)
• Trauma Registry
• Health Information Management (HIM)
• Cancer Registry
SCHOOLS
At AMN Healthcare, we will meet your school district where unique needs arise. Our student- first approach and flexible service options impact students, parents, and communities for the better. Whether you require in-person, virtual, or hybrid clinicians, we will help you implement the right solution that delivers cohesive care for all students. Our large database of school clinicians, include Speech Language Pathologists, School Psychologists, Occupational Therapists, Social Workers, Nurses and other care providers. We can also support the design and establishment of a Teletherapy program, ensuring access and equity for all students to receive essential services. Our school services include:
• Therapy
• Nursing
• Mental & Behavioral Health
• Teletherapy – Televate
• Language Interpretation (including ASL)
• Paraprofessionals
Discover how a tech-centric, total talent solutions partner can benefit your organization.
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