Frequently asked questions
What if I need a special diet? Please advise us of any dietary needs three months prior to departure, or at the time of booking, whichever is closer to your departure date. Whilst every effort is made to ensure that special dietary requests are met, please note this cannot be guaranteed. Kosher For guests who require Kosher food, we are pleased to provide this on request and with advance notice. Please advise us at the time of booking where we will send you a menu to make your selection; this must be returned no later than six weeks prior to departure. Unfortunately, we are unable to offer Kosher food for bookings that are made less than four weeks prior to embarkation. Are there any bars or lounge areas on board? On all ships there is a Churchill’s Cigar Lounge, Commodore Club, Golden Lion, and Queens Room, plus: Queen Mary 2 Carinthia Lounge, Champagne Lounge, Chart Room, G32 (nightclub), and Sir Samuel’s. Queen Victoria Chart Room, Midships Lounge, Winter Garden, and Yacht Club. Queen Elizabeth Café Carinthia, Midships Bar, The Garden Lounge, and Yacht Club. Queen Anne Carinthia Lounge, Chart Room, Lobby Bar, Casino Bar, and Bright Lights Society. What do the different stateroom categories mean? You will see from the deck plans that each ship offers various grades of accommodation. The grade and fare of each category is determined by different factors. These include the overall size of stateroom, its position on the ship – forward, midships, or aft – whether it affords a sea view, and whether it has a balcony. Deck plans and stateroom amenities can be found as follows: Queen Mary 2 – pages 150–153, 167–169 Queen Victoria – pages 154–157, 170–172 Queen Elizabeth – pages 158–161, 173–175 Queen Anne – pages 162–165, 176–178 When choosing your accommodation you may want to bear in mind where the different grades tend to be located throughout the ship. For example, for minimal movement, we recommend the staterooms at the centre of the ship (midships). Your choice may also be decided by the facilities on board, such as accommodation grades found close to lifts, or to certain public rooms where you envisage spending most time. Alternatively, you might choose your stateroom based on what’s outside of the ship. Opting for oceanview grades on the higher decks, especially those in the forward and aft positions with
a balcony, provides the most scenic way to watch the ever-changing views.
We accept the following major cards, Visa Credit, Visa Debit, MasterCard, American Express, Diners Club, and Discover. We are unable to accept Solo, Maestro, Switch, Monzo, Revolut and any pre-paid or multi-currency credit cards. How can I avoid issues with my credit card? When you register a credit or debit card to cover your on board spending, an amount of $100 will be authorised on your card, similar to what you would experience in hotels on land. During your time on board we will run daily authorisations against your credit or debit card for any amounts exceeding the secured $100. The authorised amounts are not taken from your account until it is finally settled on the day of disembarkation. If your voyage is longer than 28 nights your credit card will be charged mid cruise and at the end. Please therefore ensure that you have sufficient funds to settle your account. On occasion, some authorisations can remain on your card account for up to 28 days. You may therefore want to contact your card provider on your return to release these authorisations. Prior to leaving for your voyage it is recommended that you advise your credit card provider of your trip away and that you will be on board a ship and visiting different countries. This will help avoid raising a security alert and your card being referred. When will I receive my boarding pass and itinerary information? Approximately 35 days prior to your departure date, your electronic documentation will be available through My Cunard at cunard.com. This includes information relating to any hotel stays or land tours booked.
What is a hotel and dining service charge?
From your waiters and stateroom stewards, to the many more people providing support behind the scenes, every Cunard crew member puts their heart and skill into ensuring you experience Cunard’s legendary White Star Service. To ensure crew in these areas are rewarded for the service they provide to you, and to eliminate the need for tipping, a hotel and dining service charge is added to your on board account, and every dollar collected goes directly to the crew members. There is no administrative fee. Of course, should you wish to individually reward any other crew member who has made your time on board particularly memorable, please feel free to do so. Casino, Bar, Wine, and Spa personnel do not share in the hotel and dining service charge, as not all guests use their services. How are these charges calculated? Amounts vary by stateroom category as follows: Queens and Princess Grill Suites $16.50 per person per day Britannia Staterooms $14.50 per person per day Naturally, you are free to reward any member of the crew over and above these amounts at your discretion. What is the currency on board and how do I pay for items I buy? The currency on board all our ships is the US dollar. For your convenience all of our ships operate a cash-free environment. To make any purchases on board you just need to present your Voyage card. Our ships do not accept cash, except at the Purser’s Office for the purchase of foreign currency, and the settlement of your account. In order for charges to be posted onto your account you will need to register your credit card via online check-in or before boarding the ship. All transactions will be charged to your account in US dollars. If you wish to settle your account using cash, please note that there are limits on the amount of cash that can be deposited on your account, which may vary by voyage length. Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card. How do I register my credit card? You will be able to register your credit card via our online check-in website, My Cunard or before boarding the ship in the terminal. All credit card details are encrypted.
How will I know which Shore Experiences are available? Booking online
Shore Experiences will be available to book on My Cunard from approximately one year prior to departure, and will require payment in full at the time of booking. This method of booking gives you the best chance at getting your first choice of experiences before spaces run out. Booking on board You may book Shore Experiences on board, which will be charged to your on board account, to be settled at the end of your voyage. The cancellation deadline is 48 hours prior to each port. Tour tickets, once booked, are subject to a 10% cancellation fee if returned to the Tour Office prior to the deadline. Tour tickets returned within 48 hours of arrival in port are subject to a 100% cancellation fee.
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