What if I feel seasick? Don’t worry – your ship’s doctor is always on hand with a remedy. Seasickness is best countered with an injection or tablets, which should soon have you feeling well again and settle you for the duration of your stay on board. Is there enough to do during days at sea? Yes, plenty. You’ll be amazed by just how much there is to do. From deck sports, friendly quizzes, and dance classes, to fascinating talks and movies, there’s so much to choose from. Your ship’s Daily Programme (delivered to your stateroom each evening) has full details of all the activities, events, and entertainment happening the next day. Is there a spa and salon on board? All our ships feature Mareel Wellness & Beauty. Taking inspiration from the oceans on which our ships sail to indulge mind, body and soul. We invite you to relax, and enjoy renewed energy, coupled with improved health and appearance with comprehensive spa, beauty, and fitness facilities on board. For details of the spa services available on board please visit My Cunard at cunard.com. Can I travel when pregnant? Guests who will have entered their 24th week of pregnancy, or beyond, at any point in their holiday, unfortunately will not be permitted to travel with us, in line with our pregnancy policy. If you require further information then please call us on 03453 550 300ˆ. Can disabled guests travel? This section relates to all matters involving mobility disabilities, wheelchair, and mobility scooter use; sensory and auditory disabilities including blind and/or deaf persons; as well as any other disability which may affect your enjoyment of your time on board. Before making a booking, please familiarise yourself with clauses 18-24 of the Booking Conditions in this brochure (see pages 196– 199). All guests requiring specific assistance, facilities, or equipment on board, or wishing to bring such equipment on board, must advise Cunard at the time of booking and are required to complete a questionnaire after booking to ensure we have all the information we need to cater adequately for your requirements. All of our ships cater for guests bringing wheelchairs or mobility scooters. With lifts and wheelchair accessible routes to all public rooms, and the vast majority of deck areas, as well as a number of staterooms adapted for wheelchair users, we aim to make your stay as relaxing and comfortable as possible. Please note that our wheelchair accessible staterooms are strictly reserved for use by guests who are bringing wheelchairs or mobility scooters, or who have a requirement for the adapted facilities offered by these
Mobility Ashore Accessible Shore Experiences are a category of our Shore Experiences programme that are wheelchair-accessible. They have been selected and adapted for guests who use a wheelchair primarily, though if spaces are available nearer to departure, they may be offered to guests using other walking aids such as a walking frame. On these excursions, you can enjoy the freedom to explore ashore accompanied by a companion, knowing that our team has assessed your shore experience for accessibility in advance. Destinations to explore Accessible Shore Experiences are available in a wide range of incredible destinations, and will begin with the word ‘accessible’ on My Cunard. Like any other shore experience, they are available to book up to 365 days before departure. If you have reduced mobility, or use a walking aid, but are not a wheelchair user, please note that a range of ‘leisurely’ Shore Experiences is also available. These offer a slower, more relaxed pace. To find them, simply use the ‘low activity’ search filter when browsing Shore Experiences in My Cunard. The various activity levels for every individual shore experience are also stated in ‘Important information’. Accessible Shore Experiences are offered in destinations where there is an adequate supply of suitable transportation. Some smaller or more remote ports may not provide suitably equipped vehicles. However, we are continuously working with our local providers to source and invest in suitable transport, so please check back from time to time if you’re interested in exploring a particular port. Getting ashore When choosing your voyage, please bear in mind that it may not be possible for wheelchair users to get ashore at some ports of call. At the majority of ports visited by our ships, we deploy a short ramped low-level gangway, commonly referred to as the ship’s brow, to give all wheelchair users easy access to shore. We do our very best to make sure that all guests can get ashore in as many ports as possible, although there will be times when it is not possible to deploy the ship’s brow. This is normally due to ports with a large tidal range, where a relatively shallow ramp may unavoidably become too steep to use safely during the course of the day with tidal movements. Some examples of ports with a large tidal range (but not an exhaustive list) are Bilbao, La Coruña, Le Havre, La Rochelle, Lisbon, Zeebrugge, Canary Island ports, Hamburg, Boston, Halifax, Portland, Québec, and San Francisco. This policy is in
staterooms. Cunard reserves the right to require guests who have booked this accommodation without due reason to move, at their own expense if necessary, to make room for another guest who requires this facility. Our wheelchair accessible staterooms are built to ADA (Americans with Disabilities Act) standards and it is not possible to make any temporary additions, or make structural changes, to these staterooms for specific guests. If you are planning to bring a wheelchair, mobility scooter, or any other specialist equipment on board with you, it is essential that you let us know at the time of booking, or as soon as the need is known so we can advise you appropriately. Mobility scooters will only be permitted on board if guests have booked into a wheelchair accessible stateroom, or suite, as these are the only types of accommodation where mobility scooters can safely be stored. Part-time wheelchair users travelling in non- wheelchair accessible staterooms must bring a collapsible wheelchair, to ensure the wheelchair can safely fit through their stateroom door and be accommodated in their stateroom. Please note that for the safety of the ship and everyone on board, all wheelchairs, mobility scooters, and other aids to mobility, must be stored inside your stateroom when you are not using them. Failure to comply with this important safety rule may mean you are disembarked and refused future travel. A ship is not always the easiest environment for using a wheelchair or mobility scooter. Although our crew are always very helpful, they are only able to provide limited assistance in helping you move around the ship. For this reason, and in order to ensure the safety of you, the ship, and all others on board, we recommend guests with disabilities who require personal assistance in the activities of daily living, including pushing a wheelchair, or communication support, to be accompanied by a personal assistant/travelling companion to provide these services. Blind/Visually Impaired guests are recommended to travel with a companion who can help you get your bearings and assist you both on board and ashore. Our crew can provide limited arm assistance and information or directions, but we cannot provide sustained or long-term assistance. If you travel alone but it becomes clear that you are unable to cope on board, you may be required to discuss the situation with a member of the ship’s company and in extreme circumstances, you may be asked to disembark the ship at your own expense. Please complete the questionnaire PDF downloadable from https://www.cunard. com/en-gb/email-campaigns/accessibility-
the interest of guest safety. Planning and availability
Our shore experience descriptions set out to offer practical advice based upon our operating practice. You can find the full range of Shore Experiences on My Cunard, by logging in once you have booked your voyage using your booking reference. We would
questionnaire and email it to us at accessibility@carnivalukgroup.com
188
Made with FlippingBook - professional solution for displaying marketing and sales documents online