Frequently asked questions
luggage is delayed at disembarkation if any of your bags exceed this limit. On voyages involving flights, baggage allowances vary by airline and destination, but are generally between 20kg and 23kg per person. Details will be available on My Cunard at cunard.com. While some airlines have an allowance that is greater than 23kg, we request that no individual bag weighs more than 23kg to ensure safe handling by our crew. If I wish to stay in Southampton the night before or after my cruise, can you suggest a hotel? Yes, we have negotiated special rates on your behalf at the DoubleTree by Hilton Southampton hotel, and our new Flagship hotel, Southampton Harbour Hotel & Spa. You’ll find details on cunard.com. Can you suggest a hotel near Heathrow or Gatwick airport? Airport hotels are available in the UK if your holiday includes an overseas flight. For details on how to book please visit My Cunard at cunard.com. If sailing from Southampton, at what time do I have to check in? To ensure a relaxed start to your cruise we operate a staggered arrival schedule. Your embarkation time will be advised via your online check-in boarding pass. What happens to my luggage in Southampton? When you arrive at the terminal, your luggage will be collected by a porter, screened by security, and delivered directly to your stateroom for your convenience. What time does the ship depart from Southampton? The ship will generally leave Southampton at around 4.30pm, although this may change depending on how many ships are in Southampton on the same day and for other operational reasons. Your embarkation time will be shown on your boarding pass. All guests must be on board no later than an hour before departure.
which terminal you will be departing from. Guests arriving by private car should be dropped off with luggage at the terminal curb side before proceeding to either the on-site or off-site parking. Upon entering the terminal, guests will be directed towards the security, guest screening, and check-in area. Can I send my luggage in advance? Yes, you can in a selection of popular ports around the world*. Cunard’s White Star Luggage Service is the perfect alternative to transporting your own luggage and is also the perfect option for those who choose to extend their travels pre- or post voyage. Please search White Star Luggage Service at cunard.com or phone our team on 033 0808 1294. *Not available in all ports of call. What about flight details? We may not know exact details of your flights at the time of going to press, or at the time of booking. However, your flights will be on scheduled flights or recognised charter airlines (operated under Cunard’s CAA ATOL Licence number 6294). Please see pages 148–149 for details. Once your flights have been confirmed you will be able to view the details on My Cunard at cunard.com. What happens to my luggage at the end of the cruise? On your final night on board, you will be asked to pack your luggage and leave it outside your stateroom. We recommend that you do not pack valuables, fragile items, or medication. On the morning of disembarkation, after you have come through Customs, your luggage will be waiting in the cruise terminal for you to identify and reclaim. In the terminal, your luggage will be arranged in the luggage reclaim area according to the colour coded labels, which will be provided to you prior to disembarkation. As many bags are similar in appearance, please check each luggage label to ensure you are claiming your own luggage. After retrieving your luggage and exiting the terminal building, you will be directed to awaiting coaches, taxis/executive cars, and car parking. Guests with cars may first retrieve their car and then pick-up luggage and fellow travellers. If you have purchased a Cunard ship-to-airport transfer or hotel stay, you will be directed by uniformed Cunard representatives to the transfer departure point. If your friends or relations are meeting you at the terminal, please be advised that disembarkation may take up to four hours after the scheduled arrival of the ship, in order to clear immigration and customs formalities. Disembarkation generally takes place between 8.00am and 11.00am. For Fly-Cruises, luggage will be taken from outside your stateroom to the cruise terminal, where you will need to reclaim it and take it through Customs.
strongly advise you to read the descriptions to make sure that your chosen experience is suitable for your personal requirements. We use our best efforts to obtain appropriate transport, although it is not always possible for us to secure fully accessible vehicles. Please note that – due to applicable safety requirements, the design of the ship, or port infrastructure and equipment – in certain ports of call, it may not be possible for us to offer a shore experience programme suitable for guests who are not able to board a coach via the steps. Please be aware that in consideration of health and safety, tour providers/coach operators reserve the right to refuse carriage to any guest who is unable to negotiate the steps of the coach independently*. Taxis are usually available for hire close to the ship’s berth, should guests wish to travel independently**. For further information, please contact our specialist accessibility team on 03453 550 300ˆ (Monday-Friday 9.00am-5.00pm) or by email at accessibility@carnivalukgroup.com. *This does not apply to lift coaches for full-time wheelchair users. **Subject to local Covid-19 guidelines at the time of travel.
Can I change my holiday after booking?
Please see Booking Conditions clauses 12–17 and clause 38 on pages 196–199. Joining and leaving your ship Can I check-in online? In certain embarkation ports guests will be invited by email to check-in online before travelling to join the ship. We recommend checking in online to enable a more timely boarding. How do I join my cruise? You can make your own way to the port or airport. Alternatively, why not take advantage of our Cruise Connections, with its comprehensive range of air and chauffeur services? To find out more, please see pages 148–149. How much luggage can I bring? On voyages sailing and returning to Southampton, you can bring as many bags as you can comfortably fit into your stateroom. Please attach a Cunard issued luggage label to each item of luggage, as they are essential for quick delivery to your stateroom. Please bear in mind when you are packing that the weight of an individual piece of luggage must not exceed 23kg to ensure safe handling. If each individual piece of luggage exceeds 23kg you will be delayed at embarkation and may be asked to remove items or re- pack your bags. You may also find that your
What time does the ship arrive in Southampton? The ship will generally arrive into Southampton at around 6.30am.
Guest disembarkation usually takes place between 8.00am and 11.00am, subject to operational approval.
Where does the ship depart from in New York?
Cunard uses both Brooklyn and Manhattan Cruise Terminals, so please ensure that you check your documents for confirmation of
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ˆLocal call charges apply.
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