On board
What channels are available on my stateroom television? Every stateroom has its own television featuring satellite news and entertainment channels. Along with a movie channel featuring a wide selection of first-run movies, we also offer sitcoms and dramas, as well as specialist programming and a bespoke morning TV show presented and produced on board. Plus, for sports fans, we do screen several major sporting events. Please note that reception of some channels may be limited in certain areas of the world. Where can I keep my valuables? All staterooms are equipped with a safe into which you can programme your own personal code. Can I have room service? Please note Room Service is available round the clock. You’ll find a Room Service menu in your stateroom. Room Service is not available on disembarkation day.
What games do you offer in the Casino?
Our on board casinos offer the most popular table games, including blackjack, roulette, and poker. Complimentary gaming lessons are also held during each cruise. We also offer a range of exciting slot and video game machines, as well as regular bingo sessions. Please note that guests under the age of 18 are not permitted to gamble or be in the Casino, and that neither Cunard on board spending money, nor personal gift credits, can be used for Casino charges. Will I be able to attend religious services? A Catholic Priest is permanently on board Queen Mary 2, and on board Queen Elizabeth, Queen Victoria, and Queen Anne during major religious holidays. A Rabbi will also be on board during major religious holidays. Non-denominational services are conducted at sea. During voyages coinciding with a major religious holiday, ecumenical clergy will be on board to conduct services.
Do you hold emergency drills on board? All guests boarding our ships will be shown a safety video outlining the emergency procedures and important safety information. It is important all guests watch the safety briefing on the TV in their suite or stateroom, in full. Our stateroom stewards will be available to demonstrate the safety features in your stateroom and answer any questions. After watching the safety briefing all guests must attend their assigned Assembly Station and record their attendance before departure. Full safety information is displayed on the inside of your stateroom door and outlined in the Voyage Guide booklet.
What languages are spoken on board?
English is the official language on board, with all announcements and printed information in English. As an international company with worldwide cultural appeal, we also provide assistance in French, German, Spanish, and in some instances Japanese. What is the Purser’s Office? The Purser’s Office in the ship’s Grand Lobby is the place for all general enquiries, where you can settle your on board account and check for any lost and found items. Is lunch served on the day of embarkation? The buffet will be open on board for guests from the start of embarkation. Further information regarding dining times will be available on board once you have embarked the ship. Can I bring alcohol on board? You may bring wine or champagne on board to celebrate special occasions. However, if it is consumed in any of the dining rooms, alternative restaurants, or bars, then each bottle will be subject to a corkage fee.
Can I get my laundry done? Full laundry and cleaning services are
How can I keep in touch with people?
available on board our ships and will be billed to your on board account. Our ships also have complimentary self-service washers, dryers, and irons available.
All staterooms have direct-dial telephones. You can send emails from the computer rooms, and where available, through wireless communications. Our ships are equipped with an advanced wireless network, which allows guests to use their mobile phones when the ship is at sea. This international roaming service is enabled by and charged via your home operator, who can also provide you with exact rates. You can then use your phone as you would at home. What is the smoking policy on board? The safety, comfort, and enjoyment of all our guests has always been a key concern at Cunard. With this in mind, as a direct result of the feedback we have received from our guests, we have amended our policy with regard to smoking on board Cunard ships as follows: All public and private spaces on board (with the exception of your ship’s designated smoking area) are non-smoking. This includes pool areas, restaurants, and outdoor dining venues, as well as in staterooms and on balconies. Only cigar and pipe smokers are permitted to smoke in Churchill’s Cigar Lounge. Electronic cigarettes and vape devices, including those that do not emit smoke, are only permitted in your ship’s designated smoking area. You can find the smoking area’s location in the ship board services folder in your stateroom and clearly signposted on deck. Some countries have strict rules around the use of electronic cigarettes, please visit the Foreign Office website for information.
Do you sell duty-free alcohol on board?
Yes. Duty and tax-free alcohol is available for purchase and will be delivered to your stateroom on the last day of your cruise. What is the minimum legal drinking age on board? Guests who are under 18 years of age are not permitted to purchase or consume alcohol on board. However, whilst in US waters, Cunard enforces and abides by the US legal drinking age of 21 years. Can I record video on board? Feel free to video record on board during your cruise. However, please note that recording entertainment performances is not permitted for copyright reasons. What entertainment and activities are available? There’s plenty to do and a full list of what’s available will be shown in the Daily Programme, which you will receive each evening in your stateroom. Activities include: informal talks, academic and cultural enrichment programmes, celebrity speakers, fitness classes, sports tournaments, games, quizzes, and competitions, as well as concerts, musical shows, and theatre productions. You can also catch up on movies.
Can family and friends come on board?
Due to stringent security measures, we regret that visitors will not be allowed on board any Cunard ship at embarkation, disembarkation, or in any port of call. How will I get my bearings on board? To help you get your bearings on board, there is a ship’s plan in your stateroom, plus further plans at convenient locations throughout the ship showing you where you are. Members of the crew will also be more than happy to help.
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