Frequently asked questions
Do you use security cameras on board?
Please note that, as part of the fight against terrorism, international crime and money laundering, EU regulations require all guests entering or leaving the European Union with €10,000 or more in cash (or its equivalent in other currencies or easily convertible assets – e.g. bonds, shares, traveller’s cheques, etc.) to declare the sum to the customs authorities of the Member State which he/she is entering or leaving. If you are likely to need to make a declaration under this regulation please contact the HM Revenue & Customs National Advice Service on 0845 010 9000 or visit www.hmrc.gov.uk for further information on how to comply. Please note we do not accept accept Solo, Maestro, Switch, Monzo, Revolut and any pre- paid or multi-currency credit cards, personal cheques or travellers cheques. We are also unable to accept €500 notes at any time; this includes at the Casino. Can I enquire about future voyages whilst on board? With our fleet of ships sailing around the globe, we have many exciting cruise options to choose from. With in-depth fleet and product knowledge, up-to-the-minute fares, and immediate stateroom availability information, our Voyage Sales Specialists can make booking your next Cunard cruise as easy as possible. Guests can even book through their current travel agent on board, or directly with Cunard. Please see your Voyage Sales Specialist for more information and for full details of the benefits available for guests who book while on board.
aged between 6 months and 2 years are welcome to use the children’s facilities, when available, provided they are accompanied by a parent/guardian at all times. Please note that children in nappies, swim nappies, pull ups, or who are not completely toilet trained, are not permitted in the pools or whirlpools. Here is a brief outline of the children’s activity programme on our ships. A children’s activity programme will be delivered to the stateroom of all our younger guests on the evening of embarkation. This will feature details of specific activities during the cruise, which often include entertaining themed days. Access to the children’s facilities is on a first come, first served basis. The Play Zone The Play Zone is a permanently supervised
Cunard may operate closed circuit television (CCTV) in certain areas on board the ship during your cruise. What happens if I am unwell? Each ship has a Medical Centre on board, supported by fully qualified doctors. We are proud to be able to say that all of our medical centres are accredited by CHKS and certified to ISO9001:2015. Although we hope none of our guests become ill, please note that medical and repatriation expenses in countries such as the United States can be substantial, and this is why we insist upon all guests having valid insurance to cover such costs. If you happen to be taken ill whilst cruising with us and your condition were so serious that we needed to get you to shore, you would be placed into the care of our port agents, and a member of our shoreside team would stay in contact with you and provide support if required. Please note, however, that all medical services on board are charged for, and that it is a condition of the contract that you have travel insurance to cover you for medical costs you may incur.
play area for children aged between 6 months* and 7 years on all ships.
The Play Zone is a bright, vibrant, and fun environment, complete with an outdoor play area, an arts and crafts corner, and a carpeted section for building blocks and other toys, as well as tables for puzzles and board games. Other activities will include theme days, activities, arts and crafts, and circle games. Opening times will be notified on board. *Infants aged between 6 months and 2 years are welcome to participate in the Children’s Programme with parental supervision. The Kids Zone Permanently supervised by our Youth Team, The Kids Zone on board is designed for 8 to 12 year olds. A relaxing and sociable retreat, The Kids Zone provides games and activities intended for older children, such as gaming consoles, plus sports competitions, arts and crafts, and karaoke. Opening times will be notified on board. The Teen Zone The Teen Zone is a programme for 13 to 17 year olds. Activities may include table tennis tournaments, deck sports, discos, quizzes, plus much more to keep our younger guests occupied for the whole holiday. Opening times will be notified on board. The exact age groupings for older children will depend on the number of children travelling on any particular cruise. Please note that at least one parent or guardian must remain on board with your child at all times.
How do I settle my final bill on board?
If you have a credit card registered, all you need to do is to check your final statement on the morning of disembarkation. If you are happy with your account you need take no further action. The final amount will be settled to your registered credit card. If you choose to settle your account with cash and you have a credit card registered, you should call at the Purser’s Office no later than 6.00pm the day prior to disembarkation. Cash cannot be refunded to a credit card therefore failure to remove your credit card, will result in a cash balance on your account on the morning of disembarkation. You will then need to call at the Purser’s Office to collect this cash credit. For those guests who are travelling on a World Voyage, your account will be settled several times during your stay on board. For guests who travel on two or more consecutive voyages, your account will be settled at the end of each cruise. These settlement dates will be advised when you are on board. You may choose to settle your account with cash; however a credit card should still be registered. If using cash, the account must be kept in credit at all times and there are limits on the amount of cash that can be deposited on your account, which vary by voyage length. Please note that you will not be permitted to deposit cash as payment for any goods totalling €9,000 or more (equivalent in the ship’s currency) and these transactions must be settled using your registered card.
What children’s programmes do you offer?
Our ships are excellent family destinations, because we offer a range of entertainment and activities for children, all of which are tailored to suit specific age groups. Our children’s clubs – The Play Zone, The Kids Zone, and The Teen Zone – are complimentary, and offer the peace of mind of knowing that your children are well looked after and can socialise with other young people. These clubs are open on a daily basis and feature secure entry systems to allow authorised entry. There are ‘check in’ and ‘check out’ procedures for the 2-12 year olds, including a registration form, which must be completed for every child before they attend the programme. We recommend registering for this service on My Cunard before your holiday. Registration is available here from 15 days before you join. Our children’s programmes are exclusively for younger guests aged 2-17 years. Parents/Guardians may drop their children off in the children’s facilities to be cared for by our Youth Team, who have extensive experience of planning and facilitating activities for 2-17 year olds, and hold an enhanced DBS check. Children
191
Made with FlippingBook - professional solution for displaying marketing and sales documents online