Is the port always the main destination?
(ii) Shore Experience bookings made on board If you wish to cancel your shore experience before the cancellation deadline (generally 48 hours prior to the arrival in port) you should return your tickets to the Tour Office, where a 10% cancellation fee will be applied to your on board account. We regret that we are unable to refund the cost of experiences booked on board that are cancelled by guests
Night Nursery On all our ships we offer a night nursery for children aged six months to 23 months, which is available from 6.00pm to 11.00pm. We will give you a pager should we need to contact you. The night nursery is free of charge and is offered on a first come, first served basis. On Shore How long will I be in port? Unless stated otherwise, the ship will be in port for a full day. This means the call will be a minimum of 7½ hours and a maximum of 11 hours. Some ports of call are for a half day, which will usually be a minimum of four hours and a maximum of seven hours. Times will vary according to the cruise and port. Late evening departures, shown with an LE on the itinerary, will leave port on or after 9.00pm. For full itineraries and port times please visit cunard.com. Please note that the timings are guidelines only and the actual times may vary. Details of the estimated times of arrival and departure will be provided on board. What are the benefits of booking my Shore Experiences with Cunard? As the pioneers of world voyages, no one knows the world as well as us. Our Shore Experiences are tried and tested, and hand- crafted to maximise your time ashore. Peace of mind If the weather prevents us from docking, or operating Shore Experiences, the full price of your Cunard shore experience will be refunded (provided the excursion didn’t start). Additionally, if your Cunard tour is running late, your ship will not depart without you. Cancellations and refunds You may cancel or amend the majority of reserved experiences at no cost online through My Cunard or by phoning Reservations up to 3 days in advance of sailing. There may, however, be Shore Experiences that are non-refundable or incur a cancellation penalty, or have an earlier cancellation deadline; details of this will be contained in the tour description. (i) Pre-paid Shore Experience bookings Once on board, if you wish to cancel your Shore Experiences before the cancellation deadline (generally 48 hours prior to the arrival in port) a 10% cancellation fee will be applied to your on board account and the full amount paid will be refunded to your original credit/debit card. We regret that we are unable to refund the cost of experiences that are cancelled by guests after the cancellation deadline. If you do wish to cancel your Shore Experience after the cancellation deadline, we will credit the original credit /debit card with the full amount paid, however a 100% cancellation fee will be posted to your on board account. In order to process any cancellations, tickets must be returned to the on board Tour Office.
Usually, although there are some exceptions where the main places of interest are not on the coast, but accessible by coach or train from the port. An example of this is Rome. In these cases the main place of interest is shown with the port in brackets, e.g. Rome (tours from Civitavecchia). At these ports of call, and others where the ship berths some distance from the city centre, Cunard will arrange a shuttle bus service, or a city transfer service. With Cunard Fares, shuttle buses will be offered free of charge in ports where they are provided by Cunard, but you may incur a charge if you book any other fare type. Guests who wish to go ashore independently of the Cunard tour programme will usually find local public transport connections and private taxis close to the port. Can I get foreign currency on board? You may exchange your money into local currency for most ports of call, however there are certain ports for which the ship is unable to carry the currency. In such cases, the ship will advise which currency is best to take ashore. Please remember that we can only accept back the currencies we sell on board and only in the denominations that we sell. Foreign currency can be charged to your account if you have a credit card registered, or if your account has sufficient cash credit to cover the transaction. There are limits on the amount of currency that can be exchanged, whether you are using a registered card or cash ($500 per day with a maximum $2,500 per seven consecutive days, and a maximum of $10,000 per 30 consecutive days). This is to ensure that we comply with anti-money laundering laws. We are unable to accept either personal cheques or traveller’s cheques. We are also unable to accept €500 notes at any time for currency exchange transactions. If you require cash-back for any reason whilst you are on board you may charge this to your account. There is a daily limit of $500; a $2,500 limit per seven consecutive days; and a $10,000 limit per 30 consecutive days; against a registered credit card.
after the cancellation deadline. Your Shore Experiences team
With a dedicated team on board, you can book or discuss Shore Experiences throughout your voyage. Knowledgeable and well-experienced, they can recommend tours, answer questions, and take care of all the details for you. Local expert guides All Cunard guides possess a wealth of local knowledge. By sharing their expert insights, you’ll get a more thorough understanding of the destinations you visit, and find your experiences more rewarding and inspiring. What are anchor ports and possible anchor ports? In some ports it is necessary to anchor offshore rather than alongside, indicated by the symbol A or PA . Where conditions permit, you will be taken ashore by the ship’s tenders, i.e. small vessels that carry around 100 passengers. In order to board the tender, please note that you will be required to use steps both up and down (where there may be a 6’’/0.15m to 8’’/0.20m height difference) and navigate the gap between the platform and the tender (which may be up to approximately 1.5ft/0.43m). There will be crew members there to guide and steady you as you embark, but they cannot support, carry, or lift passengers on board the tender for safety reasons. Please wear appropriate flat footwear that is securely attached to your feet when embarking and disembarking the tender. If you have registered for mobility assistance, one of our officers will contact you once you’re on board to discuss your ability to embark and disembark the tender safely. If you use a wheelchair or a mobility scooter, you will be permitted to board the tender providing you have enough independent mobility to be able to get out of your wheelchair/mobility scooter and embark on foot. You, or your travelling companion, are responsible for assembling and disassembling your wheelchair/mobility scooter. The crew will endeavour to assist you where practical and safe to do so, and providing that no individual part of the wheelchair or mobility scooter weighs more than 20kg.
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