Booking your cruise
does not apply to all holiday and travel services listed on this website. All non-fly cruises sold in the UK are protected by ABTA. Please ask us to confirm what protection may apply to your booking. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. If you do receive an ATOL Certificate, but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Please see our booking conditions for further information, or for more information about financial protection and the ATOL Certificate go to: http://www.atol.org.uk/ATOLCertificate. ABTA We are a member of ABTA, (membership number V8764), which means you have the benefit of ABTA’s assistance and Code of Conduct. You can use ABTA’s approved Alternative Dispute Resolution (ADR) process if you have a complaint that is not resolved. For more information please see www.abta.com Data protection Cunard is a trading name of Carnival plc. Personal information you provide to us in connection with your booking will be processed by Carnival plc in accordance with our Data Protection Policy set out in the Booking Conditions and for marketing purposes as set out below. Carnival plc and other Carnival group companies (including those in the US) may wish to contact you with information and offers from Cunard and other Carnival group cruise brands, or for market research purposes. If you prefer not to be contacted please contact us at: Customer Data Department, Cunard, Carnival House, 100 Harbour Parade, Southampton SO15 1ST.
essential information, including visa and vaccination requirements, embarkation and disembarkation arrangements, view dress codes, shuttle bus information, manage your dining and stateroom layout (bed configuration) preferences, and provide essential immigration information, which is required in order to release your boarding passes. Using My Cunard you can also book your Shore Experiences and tables in our alternative fine dining venues. ◆ Around 21 days prior to your departure, all travel documentation, including boarding passes and luggage labels, should be retrieved and printed through My Cunard. An email notification will be sent to you advising you when these documents are available. If you are travelling with children and wish to use the children’s facilities, you can print off and complete the Carnival UK Registration form to take with you to the initial registration session on board, on embarkation day. Your financial protection The combination of travel services offered to you by Cunard is a package within the meaning of the Package Travel and Linked Travel Arrangements Regulations 2018. Therefore, you will benefit from all UK rights applying to packages. Cunard will be fully responsible for the proper performance of the package as a whole. Additionally, as required by law, Cunard has protection in place to refund your payments and, where transport is included in the package, to ensure your repatriation in the event that it becomes insolvent. Please visit our website cunard.com for more information on key rights under the Package Travel and Linked Travel Arrangements Regulations 2018. If you are not able to access our website you can ask us to send you a copy of these key rights. You can view a copy of the Package Travel and Linked Travel Arrangements Regulations 2018 at https://www.legislation.gov.uk/ ukdsi/2018/9780111168479/body. The Fly-Cruises in this brochure are financially protected by the ATOL scheme. Our ATOL number is 6294. When you pay, you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels, and other services) is listed on it. ATOL protection
8. Mobility If you are planning to bring a wheelchair or any other specialist equipment on board with you, or if you have any personal requirements, it is essential that you let us know at the time of booking. Please see pages 188–189 for more information. 10. Flight options For flight information, please see pages 148-149. Deposit Once you’re happy with your accommodation and fare, we’ll give you a booking reference number. We will then ask you to pay a deposit of 15% per person. For bookings made within 90 days of departure we will ask you to pay the full fare amount. After you book Cunard must receive the balance of your fare no later than 90 days before departure. If you are booking through a travel agent, they may request payment of the balance in advance of this date in order to ensure that your monies reach us by the balance due date. If it is not received by Cunard by the due date, we reserve the right to end the contract between us and re-sell the accommodation held for you, which will also result in the forfeiture of your deposit. We offer an auto charge payment option, where your final balance can be taken from the credit or debit card you used to pay your deposit, and this option can be set up for you during the booking process. Alternatively, you can visit our website at cunard.com and select Manage My Booking, where you can log in and pay your balance via our secure online payment facility. This facility offers a quick and convenient way to pay your balance. Here’s what happens after you’ve made your reservation: ◆ We’ll send you a confirmation detailing the amount received, the balance outstanding, and the due date for payment in full. ◆ After your reservation has been made your online portal is available to you at cunard.com/yourbooking. To log in you will need to supply your first name, surname, date of birth, and booking reference. My Cunard is unique to you and holds all the information you need relating to your holiday. You can view
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