Booking conditions of Passengers originally booked in a stateroom together, the remaining Passengers shall each be liable to pay any increase in the fare arising as a result of such reduction. In the event that all Passengers who are booked in a stateroom permanently disembark the ship before the end of the Cruise, then the stateroom will revert to Cunard’s inventory. 6. For Packages including any flights to or from the UK (and if not already confirmed at the time of booking), Cunard will issue an ATOL confirmation invoice giving the details of the flight arrangements (including UK and destination airports) within a reasonable time after such arrangements are known. 7. Shore excursions are available for separate purchase prior to travel or on board and are arranged by Cunard with local operators. They do not form part of the Contract and are not performed by Cunard. 8. A booking may only be made by a person aged 18 or over. All Passengers who, at the time of departure, will be under 18 years old must be accompanied by a Passenger aged 18 or over who will at all times during the Package be responsible for their welfare, conduct and behaviour. Passengers under 16 years old are not permitted to travel in a stateroom without an accompanying Passenger who is 16 years old or over. Passengers under 16 years old are not permitted to disembark the ship in any port without a Passenger who is accompanying them on the Package in accordance with this clause. 9. Children aged 6 months or less at the commencement of the Package will be refused permission to board the ship and Cunard shall have no liability whatsoever for any consequences of such refusal. Certain Packages also have prohibitions on children aged 12 months or less. Passengers should check with Cunard before booking. 10. Passengers are responsible for ensuring that they arrive in plenty of time for check in for flights to/from the ship including any interconnecting flights. Passengers are responsible for checking with regard to any delay/ cancellation of flights. Passengers must ensure that they have a valid passport and any other necessary travel documents (such as visas) for their Package and should read the relevant section of the Cunard brochure or website before booking. Cunard is not responsible for obtaining visas for any Passenger; this is the responsibility of the individual Passenger. 11. Cunard may incur a fine if the Passenger fails to comply with all relevant visa or documentation requirements for their Package. Cunard will re-charge any such fines to the Passenger. Amendments to the contract 12. In clauses 12, 13 and 14,“another person” means another person who can comply with all conditions applicable to the Package. A Package may be transferred to another person provided that the Passenger consults with Cunard prior to purporting to transfer the Package and Cunard receives in writing the transfer request at least 7 days before the scheduled departure date. Where Cunard agrees to the transfer, both the Passenger and the substituted Passenger shall be jointly and severally liable for the payment of any balance of the fare due and for any reasonable additional fees, charges or other costs arising from the transfer. In the case of Passengers booked under a Cunard Early Saver or Saver fare, all transfers of a Package to another person under this clause will be subject to an administration charge of £20. Passengers booked under the Cunard Fare will not be required to pay an administration charge. 13. Any transfer of a Package to another person will be subject to payment of all charges incurred in connection with the transfer (for example hotel amendment charges) and any transfer of a Package including any flights will also be subject to any charges imposed by the airline. Passengers should note that airlines may not allow transfers on scheduled flights and that a flight booking may have to be cancelled and rebooked, in which event the re-booking will always be subject to flight availability and to payment of any charges imposed by the airline which may, in some cases, be the full cost of the ticket. 14. Any request for a transfer of a Package to another person which is received by Cunard less than 4 days before the scheduled departure date shall be treated as a cancellation by the Passenger of the Contract and a cancellation charge under clause 38 shall become payable. 15. If a Passenger wishes to transfer to another Package, this will generally be treated as a cancellation under clause 38. Cunard, at its discretion, may allow the transfer without treating it as a cancellation if the Cunard holiday to which the transfer is to be made departs within 12 months (within 6 months in the case of transfer from a world voyage or a world voyage sector) of the original and is for a higher fare. Agreement to transfer a Package would also be conditional upon such a request being made more than 90 days before the original scheduled departure date; there being availability; and to payment of both an administration charge of £100 and any expenses (such as airline and/ or hotel charges) incurred by Cunard as a result. Such a transfer would only be allowed on one occasion. The criteria for allowing transfers may be changed by Cunard at any time without notice. Passengers who have booked a Saver shall not be entitled to transfer to another Package and the provisions of this clause 15 shall not apply. 16. All transfers to another Package pursuant to clause 15 will be treated as a new booking. Any discount or promotion applicable to the original booking may not apply to the new booking, in which case the Passenger shall be required to pay any difference in fare. 17. After a Package has been booked, Cunard will try to accommodate any request for a change, but such changes are always at Cunard’s discretion and may be subject to an administration charge of £20. Passengers who have booked a Saver shall not be entitled to make changes to their Package and the provisions of this clause 17 shall not apply.
Fitness to travel and passengers with disabilities and/or reduced mobility 18. In order to ensure that Cunard is able to carry Passengers safely and in accordance with applicable safety requirements established by international, EU or national law or in order to meet safety requirements established by competent authorities including the ship’s flag state, the Passenger making the booking represents that all Passengers in the booking are fit to travel. 19. At the time of booking every Passenger is obliged to inform Cunard of any condition, including but not limited to reduced mobility or any Disability of any Passenger travelling in the booking, which may require special arrangements, medical equipment/supplies, care or assistance. This is to ensure that the Passenger can be carried safely and in accordance with all applicable safety requirements and for Cunard to consider whether the Package is generally suitable for the person with reduced mobility or any Disability. If Cunard considers that the Package is not suitable for the person with reduced mobility or any Disability or if the Passenger cannot be carried safely and in accordance with applicable safety requirements then Cunard can refuse to accept a booking or to subsequently embark that Passenger on the grounds of safety. Such a refusal will be based on an assessment of risk by Cunard to take into account the provisions of national law and other applicable legislation and international regulations including the International Management Code for the Safe Operation of Ships and for Pollution Prevention and the International Convention for the Safety of Life at Sea. It is important that the fullest information is provided by the Passenger at the time of booking. If a Passenger’s circumstances change between the date of booking the Package and the date of commencement of the Package, which may make the carriage of that Passenger unsafe or which may affect the suitability of the Package for the Passenger, the Passenger is obliged to inform Cunard as soon as possible and to advise Cunard of any requirements for special arrangements, medical equipment/supplies, care or assistance in order for Cunard to make an informed decision as to whether the Passenger can be carried safely and/or to assess the suitability of the Package for the Passenger. 20. Cunard reserves the right to require any Passenger to produce medical evidence of fitness to travel on the Package in order to assess whether that Passenger can be carried safely in accordance with applicable international, EU or national law. Where Cunard considers that it is strictly necessary Cunard may require a Passenger with reduced mobility or any Disability to be accompanied by another person who is fit and able to assist them in day to day tasks and capable of providing the assistance required by the Passenger with reduced mobility or any Disability. This requirement will be based entirely on safety grounds and may vary from ship to ship and/or itinerary to itinerary. Examples of Passengers who may fall into this category include Passengers who use wheelchairs or mobility scooters (the term ‘wheelchair’ shall hereinafter be used to refer to wheelchairs and mobility scooters collectively) or who require assistance with personal care. The assessment of whether or not it is strictly necessary for a Passenger to be accompanied will be based on information provided at the time of booking. Passengers are requested to provide as much information as possible to enable a full risk assessment to be made. Passengers may be asked to provide further information to ensure that Cunard has all relevant information. 21. In order to ensure that Cunard can provide the necessary assistance and there are no issues relating to the design of the ship or port infrastructure and equipment, including port terminals, which may make it impossible to carry out the embarkation, disembarkation or carriage of the Passenger in a safe or operationally feasible manner, Passengers who may require special treatment or assistance or with reduced mobility or Disabilities (including Passengers who use wheelchairs) must advise Cunard at the time of booking. Passengers who use wheelchairs must furnish their own standard size wheelchairs. Ships’ wheelchairs are available for emergency use only. For the safety of the ship and all Passengers on board, all wheelchairs and other aids to mobility must be stored in the Passenger’s stateroom when they are not being used and in order to ensure that this is possible, and to so ensure the safety of the ship and all passengers on board, Cunard reserves the right to require that Passengers who use wheelchairs book a specified category of stateroom. Further information is contained in the Cunard brochure and website. Cunard reserves the right to refuse passage to any Passenger who has failed to notify Cunard of their requirement for special treatment or assistance or of reduced mobility or Disabilities (including the requirement to use a wheelchair). The cost for loss or damage to mobility equipment caused by the fault or neglect of Cunard or a shipping incident is subject to Cunard’s absolute discretion to either repair or replace the equipment. Except where Cunard agrees otherwise and in writing at the time of booking Passengers are restricted to having on board the ship, two pieces of mobility or other medical equipment with a combined value not exceeding £2,250 per stateroom. 22. Cunard and/or the relevant port authorities shall be entitled to administer a Public Health Questionnaire or any other form of health screening at any time prior to boarding or during the Package. All Passengers agree to complete the pre-boarding questionnaire, to comply with any health screening and to supply accurate information regarding any symptoms of illness including but not limited to gastro-intestinal illness, bacterial and/or viral illness and/ or Coronavirus (COVID-19). Any Passenger who is unwell and experiencing a high temperature, a new continuous cough or a loss of, or change in normal sense of taste or smell, either during the 14 days prior to embarkation, or at any time during the cruise must report such symptoms and follow the guidance provided by Cunard, the relevant port
These are the terms and conditions which will apply to your holiday. Please read them carefully as you will be bound by them. Definitions 1. In these Conditions and unless the context requires otherwise:“the Contract” means the contract made between Cunard and the Passenger relating to the Package; “Cruise” means the cruise, voyage or crossing on board the ship as described in the relevant Cunard brochure or other documentation published by or on behalf of Cunard; “the Cunard Fare” means the Cunard Fare, as described in the Cunard brochure or website;“Disability” includes a condition that results in a person’s mobility, when using transport, being reduced as a result of any physical disability (sensory or locomotor, permanent or temporary) intellectual or psychosocial disability or impairment, or any other cause of disability, or as a result of age, and which results in that person’s situation needing appropriate attention and adaption to his particular needs in respect of the services made available by Cunard to all Passengers; “unavoidable and extraordinary circumstances’’ means a situation beyond the control of Cunard the consequences of which could not have been avoided by Cunard even if all reasonable measures had been taken and which means that Cunard cannot, as a result, provide the Package, or part thereof, including any part of the itinerary, and includes (without limitation) technical problems, war or threat of war, terrorist activity or the threat of terrorist activity, riots, civil commotion, disaster, Act of God, natural and nuclear disaster, fire, closure of ports, strikes or other industrial action, medical problems on board the ship or at intended ports, including, in each case, incidents of infectious or other diseases or illnesses, lawful deviation at sea in response to a distress call or other emergency and adverse weather conditions;“Early Saver” means an Early Saver fare, as described in the Cunard brochure or website; “itinerary” means the proposed itinerary as described in the relevant Cunard brochure or other documentation published by or on behalf of Cunard;“lack of conformity” means a failure to perform, or the improper performance of, the Travel Services,“Minor” means a person below the age of 18,“Travel Services” means the Cruise and any flights to and from the UK and any pre-cruise and/or post-cruise package which is sold at the same time as the Cruise which forms the package travel contract (hereinafter referred to as the “Package”), but not shore excursions or shuttle services;“the Passenger” means each and every person named in the booking and/or a Cunard ticket;“Cunard” means Carnival plc trading as Cunard Line;“the fare” means the fare for the Package as detailed in the confirmation invoice issued by Cunard (excluding shore excursions and any additional charges shown as such in the relevant Cunard brochure or otherwise advertised) and payable by the Passenger under the Contract whether under the Cunard Fare, an Early Saver or a Saver;“Saver” means a Saver fare, as described in the Cunard brochure or website; “shore excursion” means any excursion offered for sale by Cunard for which a separate charge is payable at the time outside the fare whether reserved in the UK prior to the commencement of the Package or purchased on board the ship;“shuttle service” means any transportation service (ferry, bus, coach or minibus) provided by a third party which may (without guarantee) be available to Cunard’s passengers in certain ports;“a significant alteration” means major changes to your Package;“Supplier(s)” means any company or individual contracted by Cunard to provide any service forming part of the Package. The contract 2. The Contract shall be between Cunard and the Passenger on the basis of these Conditions and the information contained in the Cunard brochure or website, and shall be governed by English law and the non-exclusive jurisdiction of the English courts. The combination of Travel Services offered to you under the Contract is a package within the meaning of The Package Travel and Linked Travel Arrangements Regulation 2018. Therefore, you will benefit from all UK rights applying to packages. Cunard will be fully responsible for the proper performance of the Package as a whole. Additionally, as required by law, Cunard has protection in place to refund your payments and, where transport is included in the Package, to ensure your repatriation in the event that it becomes insolvent. 3. By making a booking, the Passenger confirms that all persons named in the booking including Minors and persons under disability (and their personal representatives) have agreed to be bound by these Conditions and all other terms of the Contract, and that he/she has their authority to do so on their behalf and that all details provided for all Passengers named in the booking are correct. When a Passenger makes a booking on behalf of other Passengers, Cunard shall collect details for all Passengers named in the booking from the Passenger making the booking and will communicate with the Passenger making the booking using the contact details provided, rather than each individual Passenger in the group. 4. By making a booking, the Passenger confirms that all persons named in the booking including Minors and persons under disability (and their personal representatives) have agreed to be bound by these Conditions and all other terms of the Contract, and that he/she has their authority to do so on their behalf and that all details provided for all Passengers named in the booking are correct. When a Passenger makes a booking on behalf of other Passengers, Cunard shall collect details for all Passengers named in the booking from the Passenger making the booking and will communicate with the Passenger making the booking using the contact details provided, rather than each individual Passenger in the group. 5. A Passenger shall not have the right to exclusive occupancy of a stateroom with two or more berths unless the single person supplement is paid. If a cancellation results in a Passenger becoming the sole occupant of a stateroom with two or more berths, he/she shall be liable to pay the single person supplement. If a cancellation reduces the number
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