Booking conditions
authorities or any other national or international authority. In the interests of health and safety Cunard may deny boarding to any Passenger who has symptoms of any viral or bacterial illness including but not limited to Norovirus or Coronavirus (COVID-19) and/or any Passenger who does not comply with an instruction from a member of the ship’s crew or port representative or a representative of any national or international authority designed or intended to prevent or limit the spread of any bacterial or viral infection. Refusal by a Passenger to complete the relevant pre-boarding questionnaire or comply with any health screening measure requested by Cunard, the relevant port authorities or any other national or international authority may in itself result in denied boarding. All cases of denied boarding will be treated as a cancellation attracting 100% cancellation charges in accordance with clause 38. 23. In the event that a Passenger is diagnosed with any viral and/or bacterial illness whilst on board or if, in the opinion of Cunard and/or the Master and/or a member of ship’s medical staff a Passenger displays any symptoms of a viral or bacterial illness (including, but not limited to, Coronavirus (COVID-19)) that Passenger, any accompanying Passenger and any other Passenger who, in the opinion of any of Cunard and/or the Master and/or a member of ship’s medical staff has been in close contact with that Passenger may be required to remain in his or her stateroom for reasons of health and safety. In the event that any Passenger refuses to remain in their stateroom during the period recommended by Cunard, the Master or the ship’s medical staff or if any Passenger does not comply with any measures in place or any instruction from a member of the ship’s crew designed or intended to prevent or limit the spread of any bacterial or viral infection (including any instruction given by a local operator during a shore experience) then that Passenger may for reasons of health and safety be required to remain in the medical centre or be disembarked (or refused permission to embark or disembark) by Cunard without any further liability. In addition, any Passenger who, in the opinion of Cunard and/ or the Master and/or a member of ship’s medical staff, demonstrates the symptoms of a viral illness (including but not limited to Coronavirus (COVID-19)) may be disembarked by Cunard without any further liability. 24. In order to ensure that Passengers are carried in accordance with applicable safety requirements Passengers are required to notify Cunard at the time of booking: i. of their specific needs with regard to accommodation, seating or services required and/or whether they need to bring any specific medical equipment on board; ii. of the nature any assistance required from Cunard or any terminal operator; iii. if the Passenger wishes to bring a recognised assistance dog on board the ship. Assistance dogs are subject to national regulations. There is also a limit to the number of dogs which can be carried on board. It is therefore imperative that the requirement is notified at the time of booking. iv. of any other assistance which is required on board. Please note that the medical facilities on board Cunard’s ships are NOT equipped to perform dialysis. The shipboard doctors are not trained to provide dialysis treatments but are able to assist in emergency situations. It is the responsibility of the Passenger to provide all dialysis equipment and treatment. This includes antibiotics. A risk assessment shall be carried out at the time of booking to ensure that the Passenger can be carried safely and in accordance with applicable laws. The electrical supply on board Cunard’s ships varies but may not be the same as the standard electrical supply in the UK. Passengers should contact Cunard for specific details. It is important that any Passenger who will be bringing electrical medical equipment on board the ship contacts the manufacturer or supplier to ensure that the equipment is safe to use on board the ship. In relation to medical equipment there are limited storage facilities onboard. It is the responsibility of the Passenger to arrange delivery of all medical equipment to the ship prior to departure. The requirement for Passengers to notify Cunard prior to booking if they need to have medical equipment on board is to ensure that the medical equipment can be carried and/or carried safely. There are restrictions on the number of oxygen cylinders which can be carried in staterooms. The ship’s medical centre cannot refill or supply oxygen cylinders. It is the Passenger’s responsibility to ensure that all medical equipment is in good working order and for arranging enough equipment and supplies for the duration of the Package. The ship does not carry any replacement equipment and access to shore side care and equipment may be difficult and expensive. Passengers must be able to operate all medical equipment. If there are any particular medical conditions which require supervision then such supervision must be organised by the Passenger and at the Passenger’s expense. The ships do not provide one-to-one or other carers for physical or psychiatric or other conditions. The ships do not offer respite services. Passengers must note that not all medical equipment can be carried or used onboard aircraft. Passengers must check with the airline prior to carriage. Pregnancy 25. Cunard recommends that women who are less than 12 weeks pregnant should seek medical advice prior to travel. 26. Cunard does not have on board its ships adequate medical facilities for childbirth. Accordingly for reasons of health and safety Cunard regrets that it cannot carry Passengers who will have entered their 24th week of pregnancy or beyond at any point during their Package. All pregnant women are required to produce a doctor’s or midwife’s letter stating that mother and baby are in good health, fit to travel taking into account the proposed itinerary and that the pregnancy is not high-risk. The letter must also include the estimated date of delivery (EDD) calculated from both the last menstrual period (LMP) and ultrasound (if performed). Cunard cannot accept a booking or subsequently carry a Passenger unless they comply with the requirements of this clause. In the case
of a booking by or on behalf of a pregnant Passenger made before it could reasonably have been known that the Passenger would not be able to join the Package by reason of the Passenger entering their 24th week of pregnancy or beyond at any point in their Package, Cunard will refund in full the fare paid by or on behalf of that Passenger and the fare paid by any accompanying Passenger, provided that the pregnant Passenger notified Cunard as soon as reasonably practicable upon becoming aware that she would not be able to join the Package, but shall otherwise have no liability whatsoever. Cunard expressly reserves the right to refuse passage on board to any Passenger who appears to be in an advanced state of pregnancy and Cunard shall have no liability whatsoever in respect of either such refusal and/or the carriage of any such Passenger. 27. Pregnant Passengers are referred to clauses 29 - 31 headed “Medical Treatment” for information regarding the medical facilities on board. 28. The ship’s doctor is not qualified to deliver babies or to offer pre or post-natal treatment and no responsibility is accepted by Cunard in respect of the inability to provide such services or equipment. Medical treatment 29. The Passenger acknowledges that whilst there is a qualified doctor on board it is the Passenger’s obligation and responsibility to seek medical assistance if necessary during the Cruise. 30. The ship’s doctor is not a specialist and the ship’s medical centre is not required to be and is not equipped to the same standards as a land based hospital. The ship’s medical centre is not designed for the provision of extensive or continuing treatment. The ship carries medical supplies and equipment in accordance with the requirements of its flag state. Neither Cunard nor the ship’s doctor shall be liable to the Passenger as a result of any inability to treat any medical condition as a result. Charges will apply for services and medications dispensed by the ship’s medical centre. 31. In the event of illness or injury a Passenger may have to be landed ashore for medical treatment. No representations are made regarding the quality of medical treatment at any port of call or at the place at which the Passenger is landed. Medical facilities do vary from port to port and no representations or warranties are made in relation to the standard of medical treatment provided by the various hospitals and/or clinics. Insurance 32. It is a condition of the Contract that every Passenger must have adequate and appropriate insurance. This must include cover for travel, cancellation and curtailment and full and valid medical cover for pre-existing medical conditions worldwide, or as a minimum, in the countries that the Passenger is due to visit and which must remain in force for the entire duration of the Package. The insurance policy(ies) must, as a minimum, include medical and repatriation coverage for not less than £2 million and must include cover for the cost of emergency evacuations from the ship, including but not limited to, evacuations by helicopter. It is the Passenger’s responsibility to ensure that adequate and appropriate insurance is in place for the entire duration of the package. 33. Wherever possible, Cunard will offer general assistance to any Passenger who suffers illness, personal injury or death during the period of the Package, whether or not arising from an activity forming part of the Package and whether or not the result of fault by any party. 34. Any cost or expense which is reasonably incurred by Cunard for or on behalf of the Passenger in respect of any form of medical, dental or similar treatment, hotel, transportation, repatriation or any other expense shall be repayable by the Passenger to Cunard, whether or not such sum is covered by the Passenger’s travel insurance. Cunard reserves the right to take any action that it considers appropriate to recover any such cost or expense. Fares and extras 35. Cunard reserves the right to vary particulars and fares shown in the brochure after the date of publication. Fares, discounts, supplements and special offers advertised in the brochure or elsewhere may be withdrawn or changed. Fares may go up or down. Passengers should contact their travel agent for up to date fares and charges before booking, or call us on 0843 374 0000, or visit our website: www.cunard.com. 36. Cunard reserves the right to vary fares up or down at any time up to 20 days before departure to allow for variations in the fare for your Package due to changes in transportation costs such as fuel and other power sources, scheduled air fares and other airline cost changes which are part of the contract between the airline (and their agents) and Cunard, government action such as changes in VAT or any other government imposed changes and currency changes in relation to an exchange rate variation, the level of taxes or fees on the Travel Services included in the Package imposed by third parties not directly involved in the performance of the Package, including tourist taxes, landing taxes or embarkation or disembarkation fees at ports and airports. In the case of any small variation, an amount equivalent to 2 per cent of the fare for your travel arrangements, which excludes insurance premiums and any amendment charges, will be absorbed for increases but not retained from refunds. For larger variations this 2 per cent will still be absorbed for increases but not retained from refunds. If this means the Passenger has to pay an increase of more than 8 per cent of the fare for the Package, the Passenger may cancel the Contract and receive a full refund of all monies paid, except for any amendment charges or insurance premiums. No consequential costs or expenses or loss of profits will be payable. Cunard will consider an appropriate refund of insurance premiums paid if the Passenger can show that he/she was unable to transfer or re-use the policy. Should the Passenger decide to cancel
for this reason, the Passenger must exercise his/her right to do so within 14 days from the time Cunard has notified the Passenger of the proposed changes. Failure of the Passenger to notify Cunard of whether the Passenger wishes to accept the proposed changes or terminate the contract may result in Cunard terminating the contract and refunding all payments made by the Passenger. Cunard shall refund all payments due to the Passenger no later than 14 days after the Contract is terminated. Alternatively, the Passenger can accept an offer of an alternative Package if Cunard is able to provide an alternative and transfer payment made in respect of the original Package to the alternative Package. If the cost of the alternative Package is less than the original Package the difference in fare will be refundable. Please note that travel arrangements are not always purchased in local currency and some apparent changes have no impact on the fare for your Package due to contractual and other protection in place. 37. A payment card will be required to be registered at check in, in order to set up an account for on board purchases, and a cruise card will be issued for this account. An initial pre-authorisation of $100 will be required at check in and thereafter any on board purchases made by the Passenger using their cruise card (including the Hotel and Dining Service Charge which will be charged at the rate specified in the Cunard brochure and on the Cunard website) which exceed this initial amount are accepted by the Passenger as being in an amount which is both exact and approved for the purposes of a further blocking of funds on the registered payment card. All accounts for on- board services and goods and for shore excursions must be settled in full before the Passenger leaves the ship. In the event that a Passenger fails to settle his on-board account at or before the completion of the Cruise, Cunard reserves the right to charge interest on the outstanding sums until the date of actual payment and shall be entitled to make a reasonable administration charge for the subsequent collection of such sum due in addition to any costs of legal process. Cunard also reserves the right to cancel any future bookings that the Passenger may have and to set off any sums owed to Cunard by the Passenger against any sums due to the Passenger from Cunard, without prejudice to any other remedies Cunard may have under these Conditions or otherwise. Cancellation by the passenger 38. The Passenger has the right to cancel the Contract prior to commencement of the Package without paying any cancellation charge in the event of unavoidable and extraordinary circumstances (as defined in clause 1) significantly affecting the performance of the Contract. In such circumstances the Passenger shall be entitled to a full refund of all monies paid, but shall not be entitled to additional compensation. The Passenger may cancel the Contract at any time prior to the commencement of the Package via their travel agent or, for Passengers who have booked direct, by calling our Reservations Department, but if the cancellation is not as a result of unavoidable and extraordinary circumstances significantly affecting the performance of the Contract, in that event Cunard shall be entitled to levy a cancellation charge as a percentage of the fare paid in accordance with the below scales. For the avoidance of doubt, circumstances which prevent the Passenger from travelling on their holiday (rather than circumstances which prevent Cunard from performing the Package) do not give the Passenger the right to a full refund and cancellation charges will apply. Such circumstances may include, but are not limited to, any international, national or local measures in place in either the Passenger’s home or area or any country or countries which form part of the itinerary. A requirement that the Passenger may need to self-isolate or enter any form or quarantine on their return home does not entitle the Passenger to cancel the Contract without paying cancellation charges. Advice against travel to any country or countries in the itinerary issued by the Foreign Commonwealth and Development Office (or any other public body) does not entitle the Passenger to cancel the Contract without paying cancellation charges. The Passenger should ensure that their travel insurance provides sufficient cover for such
eventualities as required by clause 32 above. The Cunard Fare and Early Saver: Period before departure
Cancellation charges (percentage of fare)
within which written notice of cancellation is received by Cunard From the date of booking until 91 days before departure
Deposit
90 to 57 days 56 to 42 days 41 to 16 days
50% 60% 75% 90%
15 to 6 days
Less than 6 days before departure or failure to embark. For fly-cruises, departure day is the date of the flight departure. Saver: Period before departure within which written notice of cancellation is received by Cunard From the date of booking until departure, including failure to embark.
100%
Cancellation charges (percentage of fare)
100%
197
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