and do not address any adverse societal impacts of our operations. However, the PPE and the PQP are used to monitor performance and stay on top of any risks associated with our offerings. Significant concerns are elevated to senior leaders for review and resolution. In 2014, an in-house attorney was hired to review all contracts, further ensuring proper scrutiny of contractual language and terms and minimizing variable interpretation of obligations. All significant or unique points of engagement, interpretations of obligations, or subjective judgments that may impact IPM’s liability, legal, or ethical position are discussed with and approved by senior leadership. IPM also evaluated and purchased professional liability insurance as a risk mitigation vehicle. The simple fact that we can and do carry $5 MM in coverage assures our clients of our legitimacy and their protection. IPM complies with legal requirements, such as ADA, EEOC, HIPAA, OSHA, and others. These items are monitored by the ET. IPM’s goals for these are to be 100% compliant and have zero violations. See Figure 7.4-11 for measures and results. 1.2b(2) Ethical Behavior To promote and ensure ethical behavior in all interactions, ethical conduct and decision-making are referenced in proposal language as well as the PS&DP. The Character Elements are a crucial component of the PS&DP process and are closely monitored, as those values which underpin ethical conduct are essential considerations when assessing performance. In other words, adherence to our behavioral norms and values is an integral component of employee performance evaluation. The Company’s position on ethical conduct is discussed during employee orientation, quarterly Staff meetings, and newsletter articles. Candidates for employment are informed that there is zero tolerance for dishonesty or any other breaches of ethical behavior. Like our Vision and M&B , the Management Employment Agreement heavily emphasizes ethics. To ensure all management personnel recall their obligations and to further reinforce its importance, the agreement has been reviewed annually at a management meeting since 2016. Ethical behavior of the ET is assessed through the AP and GPTW surveys (7.4.a(4)) . IPM client contracts also include statements that promote bilateral compliance to ethical practices, such as confidentiality and reciprocal recruiting restraint agreements. The results of many IPM projects have a remarkable impact on the well-being of society. The greatest impact is seen in the launches of new products in the Life Sciences sector, where most of our business lies. IPM has helped develop life- saving/changing treatments for conditions such as major depressive disorder, vascular disease, chronic lymphocytic leukemia, moderate to severe rheumatoid arthritis, diabetes, and pulmonary arterial hypertension. 1.2c Societal Responsibilities 1.2c(1) Societal Well-Being
As part of the Baldrige journey, senior leadership realized we had no way to quantify the extent of our societal impact, and so a decision was made as part of the 2016 Strategic Plan to launch an internal Societal Impact Project. The project created the following dimensions for rating the societal impact through the creation of a Societal Impact Index (SII) for each client engagement. The SII (Figure 7.4-18) is tracked as a business metric and its continued growth is part of the 2025 LRG. It includes: • Economic Impact: The economic impact the project has or is projected to have on the client, society, a local economy, etc. • Environmental Impact: Reducing the client’s impact to the environment in its manufacture and sale of products or delivery of service. • Social Impact: Strengthening of health, education, safety, or other form of community well-being. • IPM’s Contribution: The degree to which IPM’s consultants will impact the project Each dimension is rated on a High-Medium-Low (3-2-1) scale. A SII is then calculated using the formula: [(Economic Impact + Environmental Impact + Social Impact) * IPM Contribution / 27] * 100. With our focus on leadership, IPM also emphasizes the importance of developing leaders for future generations. Rich is active at a local high school, serving on the strategy development committee and spearheading efforts to increase enrollment and advance the school’s mission. Additionally, IPM has hosted multiple leadership workshops for the school’s faculty over the last four years. All retired laptop computers are donated to various organizations, including more than 100 to the above- mentioned school and over 50 to other charities as indicated in Figure 7.4-19 . IPM also participates in a Letters to Santa program, fulfilling holiday gift requests for underprivileged youth (Figure 7.4-20) . IPM leadership also serves on various boards (Figure 7.4-17) , from privately held companies to organizations like the Aspire and Chicago Finance Exchange, giving back to the community either directly or via economic development. IPM also develops future leaders by offering summer intern positions to college students (Figure 7.4-21) . To better contribute to the well-being of the environment, the 2013 remodeling of our home office included the installation of motion-detection lighting to conserve electricity, and the ballasts were changed to be energy efficient. Our paper consumption is significantly reduced by accessing documents electronically via The Hub, and each IPM function goes paperless whenever possible—the most recent BPP was a paperless process—and participates in recycling efforts. 1.2c(2) Community Support IPM’s primary philanthropic effort is Integrated Project Mercy (Project Mercy). In harmony with our M&B , Project Mercy demonstrates our commitment to be a good neighbor and civic
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