The interface is used to share the Company vision, values, key decisions, and provide an open, two-way communication. Year 2014 2015 2016 2017 # of Contacts 249 318 243 321 Figure 7.4-9 CEO Communication with Customers 7.4a(2) Governance Results for governance accountability include the following: Governance Status (2013-2017) IRS Audits: No findings No Findings Internal Audits: 100% completed 100% Completed Financial Stability: Zero debt Zero Debt Performance Management 100% PSDP Compliance Corporate Governance Documentation Established in October 2016 Approved 11/16/2016 Reviewed in January 2018 Revised and approved 2/27/2018 Figure 7.4-10 Governance 7.4a(3) Law and Regulation Figure 7.4-11 illustrates IPM’s results for law and regulatory compliance that are consistent with our zero tolerance for ethical breaches.
Great Place to Work
2013
2014
2015
2016
2017
Survey Question
I can ask management any reasonable question and get a straight answer Management makes its expectations clear Management keeps me informed about
92 89 94 89 87 89 93 89 89
90
94 88 94 88 89 88 92 88 88
89
92 89 97 89 94 89 91 89 94
89
important issues and changes
Note: Percentage of respondents who agree with the statement. GPTW Best in Class Benchmark Figure 7.4-7 Senior Leader Communication GPTW Survey Further benchmarking was attained through Benedictine University’s ROVP, with IPM assessed against other study participants in several areas (Figure 7.4-8) , including the following: • Core Values: Is there a clearly communicated list of values? Are the values engrained in the decision-making process? Do rewards and recognition come to those who embody the values? • Training & Development: Does the company consistently offer many ways to train, develop, and grow? Is there a formal system for regular and useful performance feedback? • Hiring & Firing: Does the company hire for cultural fit as well as skill, then socialize new employees into the culture? • Does the company help those who are poor cultural fits move out of the organization?
Criteria
Indicators
HIPAA violations OSHA violations
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
0 0 0 0
Regulatory
ADA
Non-compliance with ACCME # of corrective and disciplinary actions
0
0
0
0
0
Ethical Breaches; Standards, Violations
EEOC complaints
0
0
0
0
0
Ethical issues reported by partners and suppliers
0
0
0
0
0
# of lawsuits
4
1
0
0
0
Legal
Figure 7.4-11 Regulatory Compliance 7.4a(4) Ethics
Core Values
Training & Development
Hiring & Firing
Overall Culture
Consistent with our M&B and Fundamental Values (FV) , IPM’s leadership is dedicated to managing the Company in an honest and ethical manner. The extent to which employees agree is seen via the GPTW survey (Figure 7.4-12) .
IPM
4.83
4.58 3.66
4.58 3.66
4.67
All Companies 3.87 3.73 Score ranges: 1.0 to 2.5 – Significant growth opportunity for company; 2.6 to 4.0 – Company is strong in this area, but can improve; 4.1 to 5.0 – Company excels in this area Figure 7.4-8 ROVP Results IPM senior leadership places great importance on cultivating and maintaining customer relationships. The CEO has direct communication with key customer contacts in the form of phone calls, email, lunches, and dinners (Figure 7.4-9) .
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