Senior Business Systems Analyst Candidate Pack
The University of Law (ULaw) is one of the world’s largest law schools. With an impressive history dating back to 1876, the University employs over 900 staff and has over 14,000 students studying on their undergraduate and postgraduate programmes, along with an alumni network in excess of 100,000. They were the first-ever independent institution to be granted degree awarding powers and in 2012 gained university title. With a rich heritage and a reputation for innovation and contemporary teaching practices, the University continuously focuses on developing the best legal and business minds. In 2016, they opened their leading Business School, further enhancing their reputation as a full service legal, business and educational training specialist, operating from campuses throughout the UK, Berlin and Hong Kong and an Online campus. What really sets them apart from other universities is the guiding principle that future lawyers and business leaders should learn in a realistic, professional and contemporary context, with plenty of practical interactive engagement. That’s why they keep their contact hours high and their teaching groups small. Over the past 5 years the University has doubled student enrolments and continues to grow. They are extremely ambitious and plan to expand and diversify both in the UK and worldwide. As they have grown, the continuing enhancement of their brand and reputation for teaching quality and student satisfaction has been at the core of everything that they do. Whilst their legacy and identity as a specialist legal education provider remains central to who they are, they have successfully diversified their offering into business and accounting dis- ciplines, with a rapidly expanding suite of programmes delivered in their UK and overseas campuses. They plan to expand their portfolio into new applied and professionally accredited disciplines. As a pri- vate university, they are agile and innovative, anticipating the future needs of their students, their client firms and society as a whole. In 2020 their student recruitment exceeded 10,000 for the first time in their history and, whilst they remain a predominantly postgraduate university, their undergraduate numbers are also growing strongly. In 2020 they were ranked 1st for overall student satisfaction in England in the National Student Survey. Their success is driven by their reputation as a specialist university of the highest quality, offering students a unique and practice-led learning experience.
BACKGROUND
Vision and Strategic Plan
Vision and mission
In 2025 we will be the leading global university of law, business and the professions with a network of online and worldwide locations. Digital technology will enable us to offer unparalleled flexibility, based around cutting edge facilities and environments, further removing geographical barriers to education. We will offer the same quality of teaching and learning experience, with the convenience to study where, when and how our students want. At the heart of this are our people and values. Many of our staff, stakeholders and students helped to shape our new vision and strategic plan.
Vision and Mission
Strategic Plan
Strategic Plan
Caring for our students is at the heart of everything we do. We stand shoulder to shoulder with them, supporting their ambitions and ensuring they are respected and valued.
We are deeply committed to delivering a high-quality service and education. We support and accept appropriate and managed risks, in the pursuit of growth and progress whilst maintaining quality.
We are dynamic and future-focused, anticipating and embracing change with creativity and motivation.
We are agile and adaptable, leading change and meeting the changing demands of our students and employers, all the while updating our knowledge and practice to improve our performance and the student experience.
We embrace our challenges as learning and growth opportunities and prepare our students, with confidence and resilience, to do the same.
We work together in a collegiate way, challenging one another whilst treating each other with dignity and respect - embracing diversity of experience and background that allows people to do their best and thrive.
We have a global outlook and connect across different cultures. We are a diverse, inclusive community where everyone is welcomed and valued, and our differences are a source of strength.
Our diversity and inclusion initiatives are at the heart of our strategic plan to empower our staff and student community.
Vision and Strategic Plan
Core components of our Strategic Plan
Our Learning Journey
Building on our heritage of outstanding teaching and support for our students, we will deliver excellent standards in innovative learning, teaching and applied research that transforms lives and is globally recognised However, our learning journey does not end in the classroom, and we will continue to grow our support services and technologies, deepening our care for our students and offering ever closer support networks. We were ranked top university in England for overall student satisfaction in the National Student Survey 2020 and also achieved top ten placements amongst other universities for eleven further categories across the UK including: ‘The Teaching on my Course’ (4th), ‘Student Voice’ (4th), and ‘Assessment and feedback’ (7th) . And in the latest Teaching and Excellence and Student Outcome Framework we were awarded silver for our teaching, learning and outcomes. Our performance in the critical categories of teaching excellence and academic support for students is sector leading.
Core components of our Strategic Plan
Our Learning Journey
Our Learning Environment
Our International Community
Our People
Our Impact
Our Learning Environment
We will transform our study and work settings through the use of the most advanced technology and resources.
By combining our physical and online campus environments and infrastructure, we will create adaptable and flexible spaces for learning and support.
Our International Community
We will establish new, and strengthen existing, pathways for international students to join us - including through our oversees campuses and our strategic partnerships.
We will embed inclusivity and multicultural values into the curriculum and develop new modules to define and address ethical issues and the rights of minority and protected groups.
Through collaboration with our international partners we will create global learning and employability opportunities.
Our People
We will develop, retain and recruit the highest calibre people, increasing the ethnic representation to reflect the diversity in our students.
By uniting academic and business professionals, we will innovate and personalise our students’ future teaching and learning, bringing knowledge from the front line of practice.
Our Impact
Graduates will leave ULaw with the experiences and skills to drive change, helping to transform the future of society and the professions.
They will have not only a world class qualification, but also a sense of purpose and empowerment that they can have a positive impact on their environments.
Through our pioneering Employability Service we will shape our graduates into the next generation of professionals. They will be digitally confident, have broad project management skills, and strong leadership potential.
CAMPUSES
1. Birmingham
2. Bristol
3. Chester
4. Guildford Campus
5. Leeds Campus
6. London Bloomsbury Campus
7. London Moorgate Campus
8. Manchester Campus
9. Nottingham Campus
10. The University of Law at UEA in Norwich
11. The University of Law in Exeter
12. The University of Law in Liverpool
13. The University of Law at Reading
14. Hong Kong Centre
All of our campuses are in thriving commercial areas and offer the same fully-resourced facilities, including well equipped IT suites with PCs for DVD and i-Tutorials, comprehensive law libraries with all the latest legal texts, quiet study areas and places to relax.
15. Online
16. The University of Law at Chester
17. GISMA Berlin
18. Sheffield
Birmingham
Nottingham
Hong Kong
Guildford
Moorgate
Bristol
Our Digital Transformation
The University of Law is entering a pivotal period of transformation; accelerating growth in an ever more competitive world to attract students globally, with intensive imperatives on widening access and reducing differences in outcomes related to our students’ backgrounds. Naturally, student expectations are rightly rising with ever heightened perceptions of how their money is being used and what they want for it. At the same time, the University is quickly adapting to changes in the Higher Education sector around regulatory regimes and funding. One of the University’s strengths is its focus on internationalism in our education and employability offer and also the focus on cutting-edge facilities and environments, blending our physical and online learning and working environments. Delivering world-class digital services, skills and capabilities is an integral part of the University of Law’s ambitious strategy for the next 5 years, underpinning every stage of the student journey from recruitment through to teaching and learning to graduation and beyond. Sector-leading IT tools and solutions enable our academic and professional services teams to deliver high quality, flexible learning experiences with the convenience to study where, when and how our students want. Over the next two years, IT will transform our digital landscape, replacing legacy solutions and implementing innovative new technologies and the IT Projects and Change teams play a critical role in this. Working with the Director of IT Innovation and Programme Delivery, the team of project managers, business analysts and business intelligence experts work closely with stakeholders across the University to identify critical needs, design fit for purpose solutions and implement them effectively. Team expertise in project management, data analytics and business analysis is coupled with strong stakeholder skills, focus on delivering high quality services and a passion for innovative ideas and approaches. This fixed term role is an excellent opportunity to experience life at a sector-leading Higher Education organisation, ideal not only for candidates who already have HE experience and are interested in working at a more commercially-focused institution but also for candidates from a commercial background who wish to move into education.
JOB DESCRIPTION
Job Title: Senior Business Systems Analyst
Career (R&R) Level: Team Member
Department: IT
Reporting to Business Systems Analysis Team Leader
Location Home Working Direct Reports None
Main Function of Job: Responsible for: i F ti f J :
• Gaining a good understanding of all Ulaw courses and products, and processes around them, to become the subject matter expert within IT • Coordinating the introduction of new courses / products from business case to course completion • Working on a range of complex, business change projects • Gathering and analysing business requirements for both projects and change requests by leading client workshops and individual discussions with key stakeholders. • Producing Business Requirements Specifications to a high standard and obtaining sign-off from Business and Technical teams • Writing Functional Design Specifications in conjunction with the Technical team and obtaining sign-off from all stakeholders • Recruiting, Mentoring and supporting the Business Systems Analysts in the team • Supporting other project teams members with the overall solution delivery • Producing RFI / RFQ documents for the tender process for 3rd Party Suppliers and then managing implementation of 3rd party Solutions • Analysis, planning and change management for change requests
Reporting Line:
• This role reports to the Business Systems Analysis Team Leader
JOB DESCRIPTION
Specif c Responsibilities i
Project and Change Delivery
• Gather business requirements by individual meetings and workshops. • Document ‘as is’ and ‘to be’ business processes. • Produce Business Requirements Specifications to ULaw standard. • Produce RFI / RFQ documents to support the tender process where 3rd party solution is required. • Support business case production through the capture, analysis and prioritisation of benefits • Work with Solution Delivery team to propose appropriate solutions. • Produce Functional Design Specifications to ULaw standard. • Support the UAT process by identifying whether issues raised are actually change requests and ensuring these are logged against the project. Recruitment, Mentoring and Support • Mentor and support any new Business Systems Analysts in the team • Provide advice to other members of the team and wider IT department • Support development of training and knowledge sharing on ULaw Systems, business processes and Ulaw Project methodology Project Management • Provide input to the project plan on the analysis stages of a project • Report project progress to Project Manager, highlighting risks and issues • Manage own projects when required by producing project documentation and plans, assigning tasks, monitoring and reporting progress and regular project meetings. • Manage tender process and implementation of 3rd party solutions
Specific Responsibilities
Business Focus
• Develop an understanding of the business and how it functions keeping up to date with changes to business functions and processes. • Promote and sustain a constructive, supportive and friendly working relationship with all customers, external and internal, immediate and senior management and other work colleagues. • Assist with training all relevant staff in the usage of business systems to enable them to perform their duties to the best of their ability. Assistance with the creation of training programmes, exercises, manuals and instruction sheets. • Represent IT as a senior member of the team at Business meetings
In addition to the responsibilities listed above, the job holder may be required to perform other duties as assigned by members of the IT management team from time to time.
The job holder has a duty to take reasonable care for the health and safety of themselves and of other persons with whom they come into contact at work. The job holder also has a duty to co-operate with the University in complying with any statutory duty or requirement concerning health and safety at work. In particular, they must familiarise themselves with the Health and Safety Policy and its safety and fire procedures.
This job description is to be read in conjunction with the relevant Roles and Responsibilities Career Level document.
This job description is correct at September 2021. It may vary in consultation with the post holder to reflect changes within the market place, in IT and the University.
PERSON SPECIFICATIONS
Training & Education Essential • Degree level or equivalent in relevant subject Desirable • ISEB Business Analyst Diploma or equivalent • Educational systems, eg. UNIT-e • Project Management qualification such as Prince 2 Experience Essential At least 5 years recent experience of: • Analysing and developing business systems’ requirements and needs using a Waterfall methodology • Production of clear and detailed business process models and requirement specifications • Functional Design Specification
Education
Experience
Special Skills & Knowledge
Behavioural Skills
Special Circumstances
• User Acceptance Scripts and Testing • Project Management experience. • Stakeholder management
Desirable • Worked in an educational establishment • Worked in a professional services environment, particularly legal • Working closely with end users to develop their use of complex, off-the-shelf software packages • Design and delivery of training programmes and written material • Recruiting, managing and mentoring staff Skills & Knowledge Essential • Strong oral and written communication skills, including presentations, specification and business case writing • Excellent customer service skills • Ability to simplify complexity into clear and detailed illustrations • Proficient Microsoft applications user • Knowledge of database architecture and design • Business Process Mapping
Desirable •
Knowledge of University systems
Behavioural Skills
Essential • Good interpersonal skills and ability to be diplomatic when required
• Commitment to see tasks to completion • Positive (“can do”) and helpful attitude • Team player; happy to work unsupervised • Organised • Methodical; attention to detail • Analytical • Patient and sympathetic to the pressures that face users • Works well under pressure - stays calm • Logical and adaptive • Reliable and trustworthy
Special Circumstances
Essential • May be required to travel to other ULaw campuses on occasions • Remote working with occasional trips to London/Guildford (eg 1 per month)
Application Process
The University is being supported on this recruitment campaign by the search consultancy The Management Recruitment Group (MRG) .
To arrange a brief conversation please contact our advisor Sian Gardiner of MRG on 020 3962 9900 / 07932 717 458 or at sian.gardiner@mrgpeople.co.uk.
Applications should contain a CV and Covering Letter and should be sent to Sian Gardiner at the Management Recruitment Group sian.gardiner@mrgpeople.co.uk.
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