5-YEAR WARRANTY +
5+ Y
Our industry-leading “5-Year Warranty +” covers manufacturing and material defects that appear in the course of normal use in the five years after the date of purchase. Additionally, it includes a free replacement battery within the first year after the date of purchase in the event that the battery is defective. The 5-Year Warranty + is effective for all watches sold since the 1st January 2019. The comprehensive processes implemented by our quality team makes it possible for us to offer this extended warranty. Victorinox watches are subjected to rigorous testing and numerous quality controls before they are distributed. But we also ensure that a watch can be repaired long after the warranty coverage is expired to offer a long-lasting product to our customers. Some numbers on that topic:
Victorinox watches that are subject to a warranty case: less than 2 % Reparability of quartz watches (after last production): 12 years Reparability of automatic watches (after last production): 16 years
ANYTIME SERVICE We hope that customers never experience a problem with a Victorinox watch, but in the event of a functional defect covered by warranty, the consumer can follow the simple steps below to file a claim. For their convenience, we have a global network of authorized Repair Centers ready to provide service anywhere in the world. Consumers may also follow these same steps to request a repair not covered by warranty: – Visit victorinox.com. – Click on “Info & Support” and then on “Service centers”. – Enter location and select “Repair Centers” to locate an Authorized Repair Center. – Contact the authorized Repair Center for assistance.
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