The purpose of this guide
Housing Choices Australia is a leading provider of specialist housing, owning and managing a large portfolio of properties, which includes shared supported accommodation, fully accessible homes and integrated living environments. Housing Choices is responsible for repairs and maintenance of these properties and engages qualified contractors to promptly resolve any maintenance issues. We are committed to ensuring that works are completed on time and to the best possible standard, are carried
In addition to repairs, Housing Choices undertakes preventative maintenance, such as gutter cleans and periodic servicing of heating and cooling systems. This work is pre-planned and ensures residents enjoy a well maintained, comfortable and safe home environment. This booklet contains an easy to follow step by step guide to reporting maintenance issues. It is important to report maintenance issues as they arise so that we can respond appropriately and arrange to rectify repairs as quickly as possible. Supported Independent Living provider sta are required to follow the steps detailed in this guide to report maintenance issues. It is also recommended that the guide be used for training and induction of new support sta.
out safely and with minimum disruption to residents and their support providers.
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