Reporting Faults
Ensure Safety Follow safety procedures and identify the urgency of the fault using the fault category chart over page.
Complete the maintenance request form and email to: maintenance @ hcau.org.au. Respond to contractor request for access.
Finalise Works Check that the works are completed satisfactorily.
Contact numbers for reporting faults
Priority and non-urgent repairs Report faults during business hours only
EMERGENCY AND URGENT REPAIRS Report all faults 24/7
Complete the Maintenance Request Form and email to maintenance @ hcau.org.au
Complete the Maintenance Request Form and phone 1300 321 185 immediately
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