Responsibilities
Supported Living Provider responsibilities
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Report any maintenance issues to Housing Choices as quickly as practicable Provide as much information and detail about the maintenance issue as possible, including the urgency of the repairs Report maintenance issues within appropriate timelines, i.e. report non-urgent issues during business hours. Advise Housing Choices if there is any risk to the health and wellbeing of residents which may impact on the urgency of the repair/s. Ensure residents, sta and visitors remain clear of any repairs being undertaken and that contractors can work uninterrupted. Alert Housing Choices and contractors of any behaviours or concern or potential triggers which may escalate the potential for a resident to become upset, agitated or anxious, such as loud noises or flashing lights. Advise Housing Choices and contractors of any access requirements or constraints such as security, emergency exits and egress. Advise Housing Choices of any issues with repairs, unsatisfactory workmanship or any concerns relating to contractors. Supported Living Provider sta are not expected to deal with any issues relating to contractors. These must be reported to Housing Choices in all instances. Retain copies on-site of owner manuals and/or user instructions for household items such as heating systems etc. Respond to request for maintenance and repairs within agreed timelines Engage the most appropriate contractor to e ect repairs and maintenance Liaise and maintain communication with the house supervisor or support sta about the status of repairs, timelines, access to premises and other matters to ensure prompt resolution to maintenance issues. Provide the contractor with detailed instructions about the repair and/or maintenance issue and ensure the contractor is as fully informed as practicable about work to be done, the work environment and contact details of the Supported Living Provider at premises. Ensure contractors meet and maintain all obligations under Work Health and Safety regulations, safe work practices, compliance responsibilities and Housing Choices instructions and guidelines. Maintain records of any repairs and maintenance, including compliance certificates, warranties and guarantees. Consult with and gain input from the Supported Living Provider in planning cyclical maintenance to ensure minimal disruption to the household.
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Housing Choices’ responsibilities
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