Warranties
Imex maintains exceptionally high quality standards throughout the manufacturing process, demonstrated by our remarkably low product fault rate of just 0.007%.
As a result, customers can rely on Imex for consistent performance, durability, and trustworthiness in our products, which are backed up by the following guarantees:
LIFETIME GUARANTEE on our PREMIERCAST Freestanding & Built-in Baths.
25 year guarantee on our Imex Reinforced Built-in Baths and Panels.
10 years on Imex Furniture & Countertops. 10 years on Imex Brassware. 10 years on Imex Cistern Frames.
25 years on Imex Sanitaryware Ceramic Products.
5 years on Imex Shower Screens.* * 1 year on shower screen seals
3 years on Imex Cistern Fittings. 3 years on Imex Mirrors.
All internal working parts which are subject to normal wear and tear, are covered for 3 years from proof of purchase date (excluding Toilet Seats & Smart WC's).
1 year on Imex Toilet Seats. 1 year on Imex Smart WC's.* * 2 or 3 years are optional, chargeable extras.
FAQs
Where can I buy Imex products? Imex products can be viewed in person at bathroom showrooms, plumbers' merchants & trade counters throughout the United Kingdom. Please contact our sales team who will be happy to suggest a company in your area you can buy through.
How can I contact Imex?
Our dedicated UK based customer support team is available to assist you with any product enquiries or issues, call 01530 835598 (Mon-Fri 8.30 - 17.00).
For sales queries, you can also email sales@imex.team
For technical, installation or spares queries, please email our aftersales team at aftersales@imex.team
More information on our guarantees and policies, as well as a full set of terms and conditions, can be viewed online at: www.imex.website
All products demonstrated in our brochure are for reference purposes only and actual product may differ from the images shown. Imex reserves the right to alter, modify or change any product without prior notice.
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