Actions we’ll be exploring:
Promotion and communication
• Increase promotion about the extensive range of BCNA information and support resources • Improve ways for people to find our resources (have a look at our refreshed website here ).
Information and support
• Explore how to improve member experiences with digital platforms that enable members to tailor information to their own preferences and needs • Establish partnerships with community organisations to better understand and respond to specific needs of diverse groups • Increase access to emotional support resources such as through BCNA's Helpline, online peer support, and fear of cancer recurrence or progression • Build awareness across healthcare professional networks about BCNA’s supportive care resources • Repeat the surveys in 2-3 years to assess increased use and access of resources by members and healthcare professionals • Work with healthcare professionals to improve their use of BCNA resources and how to deliver optimal care • Work with government to evaluate how Optimal Care Pathways support better patient care experiences and outcomes
Healthcare professional engagement
Branding and marketing
• Review the BCNA brand including options to demonstrate more diversity and to distinguish its role from other breast cancer organisations.
Research
• Establish an evaluation program to monitor and measure the impact of new and revised BCNA information and support services • Develop research partnerships to better understand the needs of: - people living with metastatic breast cancer - carers and family members - unmet support needs of diversity groups
BCNA’s Experience project | Participant Summary
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