Nine Things You Never KnewAbout ORPS Security I got a chance to interview our Security Director Frank Flores about his crew and his mission here at ORPS. These are his answers: How Long have you been at ORPS? About five years now. I came from Sun City Palm Desert. What do you see as the main challenge at ORPS? A lot of it is the number of lots, along with the lack of garage storage. There are bikes, golf clubs, BBQs and other expensive gear left out overnight. This creates some real challenges for discouraging theft. Lock up as best you can, especially bikes as they are easy to sell. Another challenge I take seriously is to train our folks to be polite and courteous, while still staying firm when enforcing the rules. Do you have any messages for our residents? Good things get done when we all pull together. You can call us anytime at the Gatehouse for info or to report something. And this might be much faster and more effective than calling a board member or writing an email of complaint. We can get you the answers fast. How can residents help out the Security Folks? First, SEE SOMETHING, SAY SOMETHING. Residents are our first line of defense, especially against intruders. And think about putting our direct phone number into your phone. It is 760 - 770 - 0065 and it is answered 24 / 7 / 365 days a year. There are always at least 2 people on duty to help you. We ’ re checking each vehicle leaving the resort, so if you send a bike, BBQ, golf cart, or anything else out for repair or donation, give us a call. That way we won ’ t delay those folks trying to leave the resort. And lastly, even though you are coming from a fast - paced world outside, please try and keep your speeds down to 10mph. This may take some getting used to, but it is appreciated by all. Chief, how about some stats? We are averaging about 3 intruders per month, and we hope to get that down. Through a variety of measures, like prox carding out of the Resort, we have cut Golf Cart theft and Bike theft to ZERO this season. We ’ re happy about that! Looking forward to a great year.
I never get tired of saying it . . . Welcome Home, Again!
While I was told by veteran staff and Owners that last season, after the pandemic waned, was like never before . . . then came this season. From less than 100 Owners/Renters in the Resort on October 1 to an estimated 2,000 by November 1, the Resort was busy like never, ever before. A record 410 in attendance for such an early date, the first Singo of the season, proved that enthusiasm was at an all - time high. I took a peek at my column from last April to see what had been promised . . . and am pleased to say that it was delivered. • A $600,000 road project, which completed a badly needed upgrade, involving seal - coating and gutter improvements, came in on time and under budget. • A $60,000 improvement to the Gatehouse, approved by the Board in 2021, was completed. In addition to lighting/painting/cabinets/wiring, a new service window was added to serve Owners and Guests more professionally. Again, the project, as approved by the Board, was under - budget • A long - awaited Dog Park, a $285,000 project, is ready for our furry friends to interact with each other off - leash. Permit delays and subsequent inflation caused some supply - related challenges, but the numbers are not complete. • A less costly but important upgrade is a fix to the pedestrian/bike gate adjacent to the Gatehouse. Please remember to bring your Prox card to re - enter the property and don ’ t defeat the security provided by wedging a rock in the gate to keep it from closing. • La Palma pool deck furniture upgrade, a new bar, and multi - purpose room chairs, among others are smaller projects meant to bring a smile to your face were also completed. • Another project, a Beverage Wall, which will allow Owner “ self - service, ” is well underway and expected to be ready by January 1. Now, adapting to the challenges of service in the surge of the next 30 days is in front of us. As I continue to urge the dedicated team, we should always be on the “ Relentless Pursuit of Perfection. ” While I know that we fall short from time to time, as the sheer numbers and enthusiasm can be daunting, it ’ s not a result of not caring.
Dan Hannah, Safety & Security Chair
Safety and Security is in search of anyone who knows Ham Radio. Please email danhannah1@gmail.com if you can help! Gatehouse Direct - 760 - 770 - 0065
Again, Welcome Home.
Ed Vitrano General Manager
Remember - IF YOU SEE SOMETHING - SAY SOMETHING
ORACLE
3
DECEMBER 2022
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