Addressing Unconscious Bias in Healthcare

Highlights from the Unconscious Bias in Healthcare Symposium Highlights from the Unconscious Bias in Healthcare Symposium | Oct. 14, 2022

PANEL DISCUSSION: MOVING BEYOND PASSIVE TRAINING: INNOVATIVE STRATEGIES TO ENHANCE UNCONSCIOUS BIAS MITIGATION Leaders and innovators in unconscious bias mitigation explored new and immersive learning interventions and how to overcome barriers to scale novel approaches and strategies to help ensure change is sustainable.

Key Insights:

IMMERSIVE LEARNING AND CULTIVATING EMPATHY CAN MOVE PROVIDERS AND LEADERS Convincing educators that the materials they have been teaching for decades are biased takes time. Encouraging provider empathy by immersing them in compelling patient stories – through learning interventions like virtual reality simulations – allows providers to visualize and better understand what it is like to experience discrimination or bias during a patient-provider encounter. This visualization is powerful and is intended to help move interpersonal empathy into intercultural empathy, improve patient-provider interactions and ultimately improve patient outcomes. CHAMPION INTERVENTIONS FROM THE TOP-DOWN To implement systemwide change within organizations, leadership needs to set a tone that prioritizes addressing unconscious bias. If leaders want a thriving, functioning, empowered institution, they must lead by example and establish standards where everyone is welcomed and respected. Speakers: Stephanie Brown , M.D., MPH, Clinical Lead, Sutter Health Institute for Advancing Health Equity Vandana Pant , Senior Director of Design and Innovation, Sutter Health Ronni Abergel , Founder & CEO, Human Library Organization Kelly Taylor , Ph.D., MPH, MSW, Director of Community Engagement, UCSF Pandemic Initiative for Equity and Action, Co-Principal Investigator, UCSF CULTIVATE

Nova Wilson , MPH, Program Manager and Researcher, UCSF Pandemic Initiative for Equity and Action, Institute for Global-Health Sciences, Department of Epidemiology & Biostatistics Helen Riess , M.D., Founder & CEO, Empathetics, Inc., Associate Professor of Psychiatry, Harvard Medical School Italo M. Brown , M.D., MPH, Assistant Professor in Emergency Medicine and Health Equity & Social Justice Curriculum Thread Lead, Stanford School of Medicine & Chief Impact Officer of T.R.A.P. Medicine

LOOKING AHEAD – A NEW FRAMEWORK TO DRIVE MORE EQUITABLE OUTCOMES Sutter Health, the California Medical Association, Physicians for a Healthy California and the California Primary Care Association are committed to moving unconscious bias training and other interventions beyond a performative ‘check the box’ exercise. We want to ensure providers have access to well-researched, community-informed standards, improved selection criteria for specific anti-bias interventions and a framework where effectiveness and accountability are both measured and valued. In early 2023 we will be publishing a framework and set of recommendations with this information to help providers make informed choices when investing in unconscious bias mitigation programs. We also will continue to collaborate and leverage the breadth of our organizations’ collective research and expertise to advance this field of science and help achieve our ultimate shared goal of improved and equitable outcomes for every patient.

INSTITUTIONAL LEADERS SUPPORTING THE SYMPOSIUM: Kristen M.J.Azar , RN, MSN/MPH, Ph.D.(c), FAHA, Scientific Director, Sutter Health Institute for Advancing Health Equity Leon Clark , MBA, Chief Research & Health Equity Officer, Sutter Health David “Buddy” Orange , Senior Vice President of Justice, Equity, Diversity & Inclusion (JEDI), California Primary Care Association Lupe Alonzo-Diaz, MPA, Vice President of Continuing Medical Education, California Medical Association, President & Chief Executive Officer, Physicians for a Healthy Califo r nia Donaldo Hernandez , M.D., FACP, President, California Medical Association Francisco J. Silva, Esq., President & Chief Executive Officer, California Primary Care Association

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