QUARTERLY BEAT / OCTOBER 2025
June 1, 2025
May 15, 2025
Handling Humans Humanely: Psychological First Aid Skills for Hospital and Field Activation by Jeannine Moga, MA, MSW, LCSW • Psychological first aid skills can be deployed by any person - trained laypeople included - to stabilize individuals experiencing acute emotional distress. • The 3 "L's" (action principles) of Psychological First Aid are: look, listen, and link. • Psychological first aid skills can also be used by helpers to activate self-awareness and self-regulation, both of which are important for well-being.
Pruritic Parasites of the Purrfect Cat – Fleas and Other Itchy Mites! by Dr. Alice Jeromin, DACVD • In cats, generalized Demodex cati usually signals an underlying internal medicine disease; further diagnostic work-up is warranted. • Demodex gatoi in cats is contagious and all cats in the household need to be treated regardless of the presence of pruritus. • As flea allergy dermatitis (FAD) is the number one cause of pruritus in cats, make sure to rule out FAD initially before pursuing other causes of pruritus such as Feline Allergy Skin Syndrome (FASS) or food allergy.
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May 20, 2025
Small Animal Webinar
June 2, 2025
Difficult Conversations at the Front Desk by Dr. Peter Bowie, DVM
• The best way to communicate cost to a client is through focusing on value, personalizing recommendations to their pet, and providing options for positive outcomes whenever possible. • A team-based approach, along with honesty & good communication, provides an environment to solve nearly all complaints! You’ve got this! • No matter how challenging, when a team representative stays true to themselves and the job at hand, they can work as a team with a client to get through challenges. • The most important characteristics of a problem solver when dealing with complaints is the ability to listen, to empathize and to follow through on promises.
The Answers You Really Want to Know about Feline Atopic Skin Syndrome by Dr. Joya Griffin, DACVD • Have an itchy cat? 20% of the time, it’s due to Feline Atopic Skin Syndrome (FASS). • Clinical signs of food allergy in cats can include all of the dermatologic reaction patterns in cats (e.g., miliary dermatitis, eosinophilic skin lesions, head and neck pruritus, self-induced alopecia), gastrointestinal signs and/or conjunctivitis. • Allergen-specific immunotherapy is effective in up to 75% of cats with FASS.
CSR Webinar
Small Animal Webinar
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