OUR VALUES 1. Communicate With Compassion
“People don’t care how much we know until they know how much we care”; and every human encounter is our opportunity to show how much we care. It is our opportunity to connect, build trust, understand, and serve our clients, colleagues, and stakeholders. We listen actively and with compassion; and are careful to respond with kind words and acts of gratitude, both professionally and personally. We value the strong, trusting, and enduring relationships that result, because through them we can accomplish much more than we could otherwise. We practice compassion with the knowledge that it is the fuel that allows us to realize our professional purpose to serve and help others. 2. Earn Loyalty By Practicing Loyalty We practice steadfast allegiance to the Amethyst vision and mission with the understanding that both require loyal interdependent relationships among clients, colleagues, and stakeholders alike. At the agency level, we are willing to make an investment and personal sacrifice for the good of the organization. We internalize agency goals as personal and professional goals. We represent the Amethyst name, brand, and our colleagues positively to the greater community and actively consider what’s best for the organization on a whole; sometimes putting the company ahead of personal considerations. We show loyalty to our clients by remaining conscious of the humble truth that we exist as a profession only because of their willingness to entrust us with their needs. With that in mind, we never give up on them and the promise of their total restoration and recovery. We owe them our best effort. We promote loyalty with fellow colleagues and stakeholders when we give recognition for a job well done, offer a helping hand during their times of challenge, and actively support work/family balance. 3. Empower We promote an environment that allows clients to be actively involved in their care. We encourage self-trust to such a level that clients see and believe themselves to be the change agent, thus capable of making decisions about their own treatment. We promote their confidence that their decisions will help them effectively manage their clinical concerns. We promote an environment where partners and colleagues show initiative by taking on and completing tasks with only the amount of guidance required. We want others to feel good about stepping up and taking on a task with creativity and a certain degree of autonomy and responsibility for decision-making. 4. Cultural Competency We strive to understand culture as a component of human behavior, recognizing the strengths that exist in all cultures. We strive to interact effectively with people of different cultures and socio-economic backgrounds. We are committed to providing services tailored to the specific needs of each client, taking into account the importance of gender, ethnic, religious, racial, and socioeconomic differences. 5. Collaboration We work together to achieve our cause by drawing upon the perspectives, values, and experiences of our colleagues, other disciplines, professionals and stakeholders. We make good use of supervision and consultation. Team members take initiative when issues arise and collaborate with others to address them. Beyond that, we watch out for each other and care for each other. We work together and never go it alone.
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