JOB DESCRIPTION
Head of Campus Operations - Guildford & Reading
Specific Responsibilities
Specific Responsibilities
Campus Management • To work closely with central, specialist and global shared ser- vices departments to ensure that service provision to students is planned, coordinated, delivered consistently and effectively, to the standards required by the University. • To be responsible for the day to day delivery of operations and customer services by managing a multi-functional team of business professional staff who are focussed on understanding the student journey, whilst encouraging a culture that anticipates student needs and provides solutions either directly and/ or with input from other departments, to facilitate access to services both inside and outside of the campus. • To act as a champion in the transition period and thereafter to ensure operational services are delivered throughout the campus in accordance with University standards. • To build and drive metrics around attendance, engagement and student satisfaction by working with key teams within the University. • To liaise and collaborate with the staff in the relevant central quality units for the continuous improvement of systems, processes and service levels – enabling training to take place and participating in audits aimed at identifying problem areas and improvements. • To operate as the Deputy Safeguarding Officer for the campus. • To engage with and support prevent policy implementation for the campus. • To become a customer service specialist for the campus, engaging with and delivering training to employees to ensure excellence within customer service. • To be responsible for the implementation and management of a student information service that is seen as the ‘go to’ solution point for students. • To be responsible for cascading the University’s Vision, Mission, Values and Strategic Objectives and measuring commitment from campus based staff. • To be responsible for in campus related activities and events and delegate effectively. • To manage the facilities team in campus, liaising closely with the Estates department where necessary.
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