• Scheduling of estimates and tree work • Lead management utilizing your preferred customer relationship management soware • Bookkeeping and accounting tasks • Marketing functions like content creation, market research, and email and social media management • Human resource-related tasks like completing reference and back- ground checks on new employees • Managing and filing proposals and service contracts “We can pull permits, file warranty claims, and even deal with insurance companies,” Shadowen explains. “If it’s virtual, most administrative services can do just about anything.” NEARSHORE VS. OFFSHORE Nearshore refers to service com- panies operating in countries with similar time zones, while offshore
payroll expenses, benefits, and train- ing. It’s much cheaper to outsource these days.” WHAT TO OUTSOURCE Running a successful business in- cludes delegating tasks that take your focus away from core activities. “We’re here to take the load off of your plate,” Sambrick explains. “We offer a wide range of services in- cluding call answering, following up on proposals, invoicing, and helping with accounts receivable. We also of- fer industry-specific services like in- field consultations for lawn care, soil testing, and plant health care consul- tations.” Common administrative tasks to consider outsourcing: • Customer service tasks, like call and text answering, lead entry, and live chat
companies are located overseas. Both outsourcing models have their bene- fits, limitations, and risks. Depending on your budget and needs, you may find one model more suitable than the other. Typically, offshore services are afford- able but come with higher risks. Be- cause they operate overseas, offshore companies likely do not share similar data protection laws. Nearshore companies, however, op- erate in the same or similar time zones. Although nearshore services are pricier, these companies often share similar data protection laws, are more accessible, and are much lower risk. VETTING Outsourcing administrative services is a business expense that shouldn’t be taken lightly. It’s important to vet and qualify the service company to ensure
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54 | ArborTIMES Summer 2024
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